Young America Insurance - Cleveland, Ohio

Lanice L.

The worst insurance ever. Don’t get it. Fred Loya insurance is all about the bottom line ABC not about the customer. Go to USAA if you can. But not this.

Kelli G.

Yesterday afternoon Mr. ALONZO B who works at young America insurance was very helpful with adding my daughter on my car insurance policy. He made everything so simple he was pleasant and very very knowledgeable about everything. I told him I had to go to work and he worked with a since of urgency. I highly recommend you going to see him for any of your insurance needs. I was so grateful for him helping me with this.

Zuly

I made a claim on Friday that I was in an accident and my car was NOT drivable. It is currently Monday and I have yet to be sent a rental car.

When I called the Cleveland office to check the status of my claim, everyone I spoke to told me that only the “adjuster?” could help me but he never answered his phone. I was able to reach him once and even then it was a problem because he didn’t put down that I needed someone to be sent over to pick up my car.

They work with a company called Copart and they are in charge of picking up the cars so that you can receive and temporary rental car. It has been FOUR (4) days now that I have not had a car and I was told today that IF they are free then they will send someone to get it but if not, then MAYBE tomorrow.

Almost everyone sent me in circles between numbers and it was very frustrating. Also, they connected me with people in TEXAS and they related everything to their time. I spoke to a woman who told me, “it’s just been an hour” but it was three (3) hours in Cleveland time. That doesn’t even begin to make sense.

Overall, it’s NOT worth the money you save. I am changing companies after this is all over. Poor service at best.

Cali B.

I have had the worst year and a half with this company. Multiple times I have tried to pay my bill online there always an issue with it. They draft out of the account at the wrong times. Twice I had to make a late payment I have them a two week notice twice and I still got hit with a late fee. The kicker of them all is the fact that my bill was due on the 11th I try to pay but couldn't because they where closed even tried online.. that Monday July 13 I was hit with a late fee when they are the reasons it wasn't paid. I had to come in again get pictures of my car taken and that means I had to leave work for this an hour early. This insurance company do not care about the person that hire them. Very disappointing company

Aaron H.

Quick and easy access to good quality insurance

Joe R.

I feel like they can do a better job. They should be able to work with clients when payments are late and not cancel the insurance just because you're one day late, it don't make sense.

lillian R.

If i could take back the one star that i gave them i would. This by far is the WORST insurance company ever. I have never been so disrespected. Then to be lied to on top of it all. Outraged!!!! This place is pathetic. Buyer beware.

sher D.

i have no idea to give 5 stars positive feed back because this insurance company automatic take money high high,no accident,no ticket also i dont know what happen this insurance taking my money more iam going to out from this company not good but than also i give 1 star fedback i think god bless me