WSMT Insurance - Bel Air, Maryland

Bill Z.

I have been with WSMT for close to 40 years, and in all that time I have really appreciated their individualized service to get what is right for me. I have saved a lot bundling auto and home owners, and at one time also had motorcycle and another policy. It's always good to have an assigned agent who knows you and your history and is quickly available for consultation.

mama M.

My insurance was not being renewed so I needed to start with a new insurance. Agent contacted me with new policy. I signed and sent it back & they deducted the down payment of nearly $300… a few days later agent informs me they don’t accept monthly payments and gave me a new quote. Problem was they wanted ANOTHER 20% down while I waited to get my original down payment returned!!! Problem being I have no money. Definitely paycheck to paycheck. Their only suggestion was to borrow money from a family or friend!!! I was shocked!!! I have had my car insurance thru this company since I was 16 years old!!! Nearly 30 years!!! Needless to say my insurance has lapsed by 2 weeks so now the insurance quote is double!!! Loyalty is no longer valued anywhere!!! Thanks for kicking me while I’m down!!! I’ve paid uninsured motorist fees for over 30years I’m sure that should cover my two week lapse!!! Rrrrrrr!

Travis K.

Have used them for years, and always received only excellent service with a smile. I especially commend Vicki, who has been my personal agent for all insurance needs for, I think, decades. You don't fix what isn't broken. Thank you, Vicki and WSMT

Ashley R.

I cannot say enough amazing words about Danielle Creutzer. She has helped me switch my policies over (auto and home) and saved me money! She made sure my coverage stayed the same but for home she actually got me better coverage!
My boyfriend just got his car insurance switched over and Dani helped with everything.

We will always be using Danielle as she is there to answer all the questions (even when you feel like you’re being annoying she assures you she loves helping others!). Thank you so much WSMT and Danielle for helping us make sure our cars and home are covered:)

Mutiat A.

I’m so happy that I have an agent that helped me countless of times willing to help and assist in making sure I’m happy with Penn National Insurance. I thank and appreciate Ms. Ashley Struble as my agent. She has been very helpful to resolve the situation of my experience with Penn National Insurance in relates to car insured by from her company WSMT Insurance. She sent memos many times to ask what is going on that she has an unhappy customer. When all helps failed she told me “l will contact my Supervisor and she should be able to assist”. She did, the insurance called me from their Headquarters to talk to me about the situation and it was resolved. This is I hope many agents will be a resource for customer has done by Ms Struble. She made my date. She also persuaded me to withdraw my Complaint with Insurance commission office saying it will be resolved. I thank her again for making me happy today.

Thank you again and again Ms Struble and I hope you will continue to do your best at work may you continue to be bless by Almighty God.

Shawndria W.

Mrs Danielle Creutzer is AMAZING. She has really helped me in so many ways with my Car Insurance. Answers all calls and emails right away. She is the BEST🥰

Praxiteles P.

My agent is fantastic, and I haven't had any issues in the five plus years I've been with WSMT. I get to deal directly with human beings who care about their clientele instead of a robot.

Laura Y.

And when your customer informs you they are taking their business elsewhere because they are dissatisfied with the customer service they receive from your company, you would expect a reply that sounds similar to this...

We are sorry that you are dissatisfied with our performance. How can we better serve you? Is there something we can do to regain your trust and business?

Not WSMT.  Customer service is a lost art...