Wells Fargo Bank - Alabaster, Alabama

Brian Walden

I have been a customer for several years including when this branch was a Wachovia. I went to this branch on August 17th to open an estate account. I was told by a teller that they only had ONE banker and could not see a banker without an appointment. Disappointing, but I made an appointment on line and had an appointment set for August 31st. Then a banker on August 26th from this branch calls me to tell me that they overbooked on the 31st so they won't have time to open the account, and I had to reschedule. How is this my fault? This was the second time I was discouraged from opening an account. So now I have an appointment on September 14th. I am going to give Wells Fargo one more chance to show they care about my business. If things don't go well I will take my business, including my mortgage, to a different bank. I will update this review at that time.

Update: 9/16/2024. I was able to complete opening the estate account on 9/14/2024. The representative who assisted me was very courteous and professional. I think things have been made right at this point. Thank you.

Faheem Khan

One of the worst experiences in my life. I had a 2 pm appointment with Taquarius Spruill. He went to lunch at 1:55 and I was stuck waiting for 30 min. Another banker offered to help me and when she asked the manager if she should help me or help the tellers the manager said to help with tellers after I have been waiting for 30 min. I have never been so humiliated in my life. I will make sure the manager and banker are held responsible for this. I BEG nobody come to this branch unless you want to wait several hours and be belittled in front of people.

hxcmf97

Garbage bank, stay tf away if you have any common sense. If I could just speak to the CEO instead that would be great. I have some really not so nice words for that corrupt idiot.

Saraí Villatoro

I made an appointment online and received a confirmation email and everything. We got to the bank about 10 to 15 minutes early and the banker came up and asked us what we were there for. We told her that we had an appointment at 2:00 and she rudely stated that she never received our appointment and so we would have to reschedule. I would have been okay with her telling me this and left fine if she had been more nice about it. She was rude and complained to us as if it was our fault that she was the only banker working. Terrible experience.

Sal Alonso

Joe T Ingram, lll
He was very helpful and polite. When opening up my new account, he answered all of my questions. Go see this guy he’s very patient and very knowledgeable. He showed me how to use my app on my phone which gave me a little bit of difficulty.

Brian Conley

The Wells Fargo Bank is a JOKE! Went into just add a name to an account and THIS Location did not even have ANYONE IN who could do that. They gave me two other locations to go to or I could make an appointment. CUSTOMER SERVICE IS DEAD. To continue, went one of the other banks and it was CLOSED with NOT even a letter on the door. Then I went to the One IN OAK MOUNTAIN and go to that location for the icing on the cake. What a shame. NO WONDER the Regional Banks are making it out there and the BIG BANKS are going under. So sad that customer service is DEAD a banks. NO SERVICE. JUST DEPOSIT and CASH CHECKS is all they are good for now.

Jonathan Baiza

If I could rate this bank -5 stars I would because this is one of the worst Wells Fargo banks in the state I’m well known customer for years now and this bank has gotten worse and worse over the years I’m here now trying to open a 4th business account I have other accounts and bank here thousands of dollars I come here for my appointment at 2 I get changed to 2:30 then to 3! I show up on time and I get told the bankers can’t attend us

Sonia Argueta

WORST CUSTOMER SERVICE EVER!!!! There's an african american lady working here that has absolutely NO RESPECT for the customers at this branch. Never will I be back at this branch, it already has a bad reputation exactly because of that, their customer service but with these lady there it has gone from bad to HORRIBLE!!!