Wells Asset Management, Inc. - Addison, Texas

Jared T.

These are professional grade scam artists. They over billed me, repeatedly go back on their word, sent me other peoples private information including their paystubs, date of birth, addresses, licenses, etc. They have admitted to mistakes, but refuse to make it right. They’ve now stopped responding to my emails and won’t answer the phone. An absolute disgrace to professionalism. I cannot express how terrible this experience has been. Please, please avoid any of their properties if you don’t want to be lied to and ignored.

Amy W.

You loss your job and you don't get your commission.🤔 That you worked hard for. Let you go a week before pay day of commission 🤔

Eddie H.

I wouldn't even rate this company a star. PLEASE DO NOT rent from this property. The customer service is absolutely terrible and they have terrible mold in their apartments. When you complain about the mold, they say "it's a part of life". It is absurd how they handle their customer complaints. I have been sick for months due to their mold and can barely reside in my apartment and yet they still have not dealt with this issue. The lady named Margo, who works in the leasing office is the worst. I have never received this type of service in my life. She was so rude to me and very unprofessional. I should have listened to the reviews because clearly this place sucks. Save yourself the headache and rent somewhere else.

Cerra D.

I use to be a happy resident, that is not so anymore. Since the previous manager left the property has declined. It is no longer crime free or nice. The property does not deserve the Gold Star any longer. There is no 24hr emergency maintenance (we went 2 days without access to our toilets), no access to laundry room anymore, and parking is a joke. Cameras were installed years ago on property for the safety of the property and residents, NOT SO ANY LONGER! My vehicle has been vandalized, one stolen, property broken and stolen from in front of my patio and when I asked the manager if she could please review camera activity everytime I was told, "No." So why even have cameras if they are not here for our safety. I have been here for years and just recently started putting in work orders and now it seems my family is being retaliated against for requesting that the property see that the work orders are done. Some of the work orders put in were marked as completed without the work even being done. I have to go back to the office or re-enter an order to get it completed and even then it is done sloppy for what ever reason. These are just a few issues my family has been having to endure. I have called corporate and left messages concerning these issues and have yet to receive a response back. (it has been 6+ months) I have been a prompt paying tenant of 5+ years and was given notice saying that I will not be renewed. I have no lease violations, no noise complaints against me, no breaking of zero tolerance policy, in the contrary, I keep my area clean, pull weeds out of front of my patio and clean my breezeway, they have no logical reason to not renew me. Springhollow use to be the best place to live, NOT ANY MORE!

Amber H.

The manager is rude, never gives you your lease to renew until a few days before it's time to move out then blames you. She moved only her friends in and let's them get away with hell on earth. She blackmails tenants by giving them eviction notices for no reason then says if they pay her 2500 dollars she'll let them stay and when they do, she kicks them out anyway just to move her friends in... and to top it off she throws their belongings in the parking lot and tells tenants to take whatever they want for free before the evicted tenant can get back to pick them up.

Cameron C.

Horrible Horrible management company. Kelly Sours (property manager) comes of rude and difficult to correspond with. They've double billed me for utilities every month since they took over my property, and Kelly hadn't responded to me from Feb 15th to March 15th. Her response was to ask me what I was reaching out to her about...several emails were sent to connect with her over this time with no answer.

Judging by these reviews this is not out of the ordinary for this company. If I didn't already live here, I wouldn't move in, and I recommend that you consider this poor management when looking for a place to live.

They also billed me almost $200 one month for electricity, then $30 the next. Garbage, not concierge door to door pick up...but walking it to the dumpster yourself is $45/month. None of my concerns have been answered by Kelly, and she hasn't directed me to anyone else available to help.

Chelsea S.

Office staff is rude. Attempted to move here paid my application and admin fee was told if I pay 150 security deposit they would send me my address. Go in a day before move in and Cindy was rude and dismissive accused my husband and I of fraud paperwork and changed the unit we were supposed to move in a day before I was to move in. Asked for our security deposit and she said no we couldn’t get our security deposit. I’m so glad we didn’t move here. If I could give this place a 0 stars I would. Do not move to the chase off Eastchase in Fort Worth or deal with Wells asset management they will go off of hear say not facts.

Salvador V.

Its no coincidence the only poitive review is from an employee. When you seen the name Wells Asset attached to any property Run! This company has built a legacy of run down property and poor customer service. All the people they hire are the rejects and crooks that have been spit out by the industry. I made the mistake of living at one of thier properties which was comparable to the living conditions of a third world country. I spoke with Rhonda Floyd who avoided my calls and was extremely unprofessional. She was aware that our apartment was with out water for 4 days (during Christmas) and refused to do anything about it. The folks at Wells Asset Mgmt lack integrity and honor. Let the other reviews speak for themselves. If I could give them negative stars I would.