Vocality Community Credit Union - Garberville, California

Address: 757 Redwood Dr, Garberville, CA 95542, United States.
Phone: 7079232012.
Website: vocalityccu.org.
Specialties: Credit union, Cashpoint.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 3.1/5.

Location of Vocality Community Credit Union

7079232012

Vocality Community Credit Union, located at Address: 757 Redwood Dr, Garberville, CA 95542, United States, is a well-known credit union that offers a variety of financial services to its members. With a rich history and a commitment to providing excellent customer service, Vocality Community Credit Union has become a trusted financial partner for many individuals and families in the Garberville area.

One of the primary specialties of Vocality Community Credit Union is its cashpoint service. This allows members to access their accounts and perform transactions at any time, making it a convenient option for those who need quick and easy access to their funds. The credit union also offers a range of other financial services, including loans, savings accounts, and investment options.

In addition to its financial services, Vocality Community Credit Union is also known for its wheelchair-accessible facilities. The credit union has a wheelchair-accessible car park and entrance, making it easy for individuals with mobility challenges to access the building and its services. The credit union also offers cash advances, providing members with the flexibility they need to manage their finances effectively.

When it comes to reputation, Vocality Community Credit Union has received mixed reviews from its customers. While some have praised the credit union for its friendly staff and convenient services, others have criticized it for issues such as long wait times and high fees. However, with an average opinion of 3.1/5 based on 33 reviews on Google My Business, it appears that the credit union has a slightly positive reputation overall.

If you're considering becoming a member of Vocality Community Credit Union, there are a few things to keep in mind. First, it's important to understand the credit union's fees and services, as these can vary depending on your account type and financial needs. It's also a good idea to visit the credit union in person to get a sense of its facilities and customer service.

To learn more about Vocality Community Credit Union and its services, you can visit its website at vocalityccu.org. Here, you can find information about the credit union's history, mission, and financial products, as well as contact information and hours of operation.

Reviews of Vocality Community Credit Union

Vocality Community Credit Union - Garberville, California

April White

2/5

Everyone I’ve spoken to aside from Jose is patient, courteous and respectful. He goes so far as to make calls and harasses people as late as 8pm long after business hours. He will make threats and demand you send proof of XYZ to him when IT’s people in other departments who need that information. I have voiced my concerns with upper management and requested that he not be the one to contact me only to have him still contact me when I’m late on a payment. I’ve spoken with his other coworkers and filed complaints and apparently he treats female coworkers the very same way. I don’t recommend taking an auto loan out with vocality community credit union.

Garth Epling-Card

5/5

I've had several accounts and loans here over the last 15+ years. They really worked with me to find the best loan deal and have had good customer service and support. There has been a few issues with deposits going into the wrong account or a new staff member messing something up, but the errors were always corrected and their staff worked with me to figure it out.

Chris Knowlton

1/5

Online banking interface is not friendly.

I have an auto loan through them. They charge $5 for each paper bill unless you sign up for online payments. They remind you of this by sending you a notice that your account balance is in a deficit.

So yesterday I decided to save some money and go paperless. Except one thing. You can't make a payment online. You have to deposit money into your account, then transfer funds from the savings account to the loan account. Luckily they have a mobile deposit feature.

Not the end of the world, but when I chose to do that, my request for that service had to be reviewed. So we wait 24hrs.

24hrs later I get an incorrect password notification and can't sign in. Successfully change the password and am ready to make an attempt to make a mobile deposit. I'm notified that I must download the app. Once I downloaded the app, I was hit again with "incorrect password".

Tried to reset it again and it notified me that the web services are down.

Vocality,
You've cost me more time than a stamp. You're a scam and a rip off. If you're going to go paperless and want the people who pay your bills to follow suit, make it friendly. Stop wasting your costumers time and money. Make an option to make a payment online without performing a mobile deposit, then transfer first. Or else your charge us $5 a month!? At least make it an option! Fix your website!

Matt Bronars

1/5

Don’t do your business here. They will charge you for anything any step of the way. Extra debit card fees every time you use it. Monthly fees if you aren’t paying attention. Can’t be used the second you step foot out of the US. They have extremely poor documentation and will charge you a monthly fee for every old statement that they have to round up for you (because they do not have any streamlined system in place). Low interest rates on savings. Poor online banking interface. Overcharge for special accounts ($11k baseline fee for a cannabis account). Very unprofessional in general.
I would have left money in their longer but whats the point?

Lion G

1/5

Absolutely awful, I’m personally taking my business elsewhere very soon. You can’t even pay your Auto loan online with them. It’s all done via “transfers” or in person….. TERRIBLE web interface to manage the account. Take your money elsewhere. If you’re buying a car from any dealership and they recommend this place say absolutely not. You don’t want the headache of this place. They are in no way equipped to handle real business.

Maria Lynn

1/5

Vocality could be a better place to do business but there loan agents are rude an disrespectful worked with Jose aldofe and he violated my rights and threatened and harassed me an even when I paid two different loans in their bank. Do not recommend

Chris Belcher

1/5

1 of the worst banks I've ever dealt with, they tell you 1 thing and then 3 days later if your lucky they might do what they said they would do. I've been a bank member here for almost 3 years was finally approved for a loan from then never missed a single payment, but when I asked to refinance my loan they wouldn't even approve me for that, plus there atm is always broke, representatives are super rude. There's alot better banks out there. SAVE YOURSELF A HEADACHE!!!

Tom Hoover

1/5

Save yourself some time and find a real bank.. I have an auto loan through them and I make every payment on time and they still try to charge me late fee’s even though I have proof that they deposited my check 7 days BEFORE it was due, with THEIR stamp showing they deposited it.

They seem too small to have any REAL working systems in place. Feels like someone is running the bank out of their living room..

Stay away in my opinion.