Vectra Bank - Woodland Park - Woodland Park, Colorado

Vectra Bank - Woodland Park

Address: 361 US-24, Woodland Park, CO 80863

Phone: 196873013

Website: vectrabank.com

Specialties

• Bank

Other points of interest

• Drive-through
• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Opinions

This company has 18 reviews on Google My Business with an average rating of 2.8/5.

Generally, customers find the service at the Woodland Park branch to be satisfactory, with courteous staff. However, some turnover in staff has occurred in the past year, which can occasionally make completing tasks more challenging, but still manageable with patience. The 1-800 system, owned by Vectra/Zions, can be difficult to navigate, often requiring significant effort to connect with a live person. The online banking website has made considerable improvements over the years since its inception, as reported by long-term customers.

Vectra Bank in Woodland Park offers a range of banking services to its customers. The bank's physical location, situated on US-24 in Woodland Park, CO, is easily accessible with a drive-through option for added convenience. The branch is also designed to accommodate individuals with disabilities, featuring wheelchair accessible entrance and parking lot spaces.

👍 Reviews of Vectra Bank - Woodland Park

p S.

5/5

Generally, very good service at the Woodland Park branch. Courteous staff. Have had some turnover during the past year, but, with a little grace, it’s easy to get things done, whenever I have to visit the branch. Vectra/ Zions 1-800 system tends to be byzantine and takes effort to connect to a live person. The on line banking site has improved substantially since I first started banking with them almost 10 years ago.

Alexander B.

5/5

I've opened an account here before and just opened a new account and honestly have no issues with this bank. Super friendly Tellers and bankers and a gorgeous location with clean facilities. Banks aren't going to be happy if you overdraw your account obviously. But I've had many accounts with other banks and it's all the same when it comes to poor account management. Use your money as you have it and understand small banks cant answer the phone when they are busy with customers inside. This bank doesn't deserve some of these reviews at all.

April D.

5/5

I absolutely LOVE Vectra Bank! I have banked here for years and it's a bank where you can have a personal relationship with the bankers and tellers. When I walk in they use my first name and I can just pick up the phone and ask them to order checks, etc. and it's done. Talk about service! I highly recommend this bank.

Benji R.

1/5

Went here to cash a check one week with absolutely no issues then the next week went to cash another check and they made me pay a $5 fee and made me put my fingerprint on the check. While covid19 is going on you're not supposed to use ink fingerprints and they wouldnt cash my check unless I printed my finger on it. Complete BS. This bank has terrible compliance with the CDC regulations.

Janet F.

2/5

Very frustrated -- have banked her for 8 years but ready to move because cannot call the local bank. Call local number and get dumped into 800 phone tree. Very frustrating. Love the local people -- wish you could actually talk to them.

Robert M.

2/5

It's not like you can call the local number and get help with your accounts etc. You will almost always get patched into a squirrelly robotic maze and, if your lucky, eventually get to speak with an "agent" somewhere off in OZ. Their system is bound to bump you off once or twice - and they won't call you to follow up... so you have to start all over ... eventually when you get a human, it's someone else and you get to go through all the account verifs again and re-explain the thing you needed to talk with them about. FUNN!!!
At least the reps are generally nice and try to be helpful. It's just the small-town bank thing doesn't exist for phone calls.

Cassandra K.

1/5

DO NOT BANK WITH THEM!!! I thought they had closed my account however instead of notifying me the allowed my account to be overdrawn. I NEVER received a statement and just sent my overdraw to collections RUINING MY CREDIT! NO ONE ANSWERS THEIR PHONE! Worst banking experience I have ever had! SAVE YOUR CREDIT AND BANK ELSEWARE!!!

Becky F.

1/5

Wow. Super disappointed with the associates inability to take responsibility for a mistake that inconvenienced me for nearly a month. It shouldn't be that hard to order a new debit card right? She failed to order it and then cancelled the old one requiring that i visit the branch to withdraw money in person....like I wanted to see them in person after how i was treated. Wish 0 stars was an option for this review.