UScellular - Alcoa, Tennessee

Address: 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States.
Phone: 8659771000.
Website: local.uscellular.com
Specialties: Cell phone store, Electronic parts supplier.
Other points of interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Cheques, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 68 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of UScellular

UScellular 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States

☎️8659771000

⏰ Open Hours of UScellular

Monday: 10 am–7 pm
Tuesday: 10 am–7 pm
Wednesday: 10 am–7 pm
Thursday: 10 am–7 pm
Friday: 8 am–7 pm
Saturday: 10 am–6 pm
Sunday: 12–5 pm

For individuals and businesses in Alcoa, Tennessee, seeking reliable cell phone solutions and electronic parts, UScellular stands as a valuable resource. Located at 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States, this local store offers a comprehensive suite of services designed to meet diverse communication needs. UScellularâs Alcoa branch is a dedicated point of contact for all things cellular, providing personalized support and expert advice.

Phone: 8659771000

Website: local.uscellular.com

Specialties: Cell phone store, Electronic parts supplier.

Other points of interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Cheques, Debit cards, NFC mobile payments, Credit cards.

Opinions: This company has 68 reviews on Google My Business.

Average opinion: 4/5.

About UScellular

UScellular is a leading telecommunications provider committed to delivering innovative wireless solutions and exceptional customer experiences. With a strong presence across the United States, including a dedicated local store in Alcoa, the company offers a wide range of services, including mobile plans, device sales, and connectivity solutions. They pride themselves on their commitment to customer service and providing tailored solutions to meet individual and business requirements.

Services Offered at the Alcoa Location

The UScellular store in Alcoa provides a variety of services to cater to the communityâs needs:

Cell Phone Sales: Customers can browse and purchase the latest smartphones, tablets, and accessories from top brands. The knowledgeable staff can assist with choosing the right device based on individual needs and budgets.
Mobile Plans: A wide selection of mobile plans are available, offering varying data allowances, talk time, and text messaging options. The team can help customers find the ideal plan to suit their usage patterns.
Device Protection: Protect valuable devices with device protection plans that cover accidental damage, theft, and loss.
Accessories: A comprehensive range of accessories, including cases, screen protectors, chargers, and headphones, are readily available.
Electronic Parts Supply: Beyond cell phones, the store also serves as a supplier of electronic parts, catering to repair shops and enthusiasts.
On-Site Services: Convenient on-site services are offered, such as device activation, bill payment, and troubleshooting assistance.
Convenient Pickup Options: Customers can take advantage of kerbside pickup and in-store pickup for added convenience.

Accessibility and Amenities

UScellular Alcoa is dedicated to providing an accessible and comfortable shopping experience for all. The store features a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access the location. Furthermore, complimentary Wi-Fi is available for customers to stay connected. Payment options include cheques, debit cards, NFC mobile payments, and credit cards, offering flexibility for all customers.

Customer Feedback and Reputation

The UScellular store in Alcoa has garnered positive feedback from its customers, as evidenced by its 68 reviews on Google My Business. The average customer rating is 4 out of 5 stars, reflecting the overall satisfaction with the services and support provided. Customers frequently commend the staffâs helpfulness, expertise, and commitment to customer satisfaction. Hereâs a summary of common themes found in the reviews:

Positive Feedback: Customers consistently praise the friendly and knowledgeable staff, highlighting their willingness to assist with device selection and plan customization. The convenience of kerbside pickup and in-store pickup is also frequently mentioned as a positive aspect of the shopping experience.
Areas for Improvement: While most customers are satisfied, some suggest that longer wait times during peak hours could be addressed.

Contact Information and Hours

To connect with the UScellular Alcoa store, you can reach them at 865-977-1000. Their address is 717 Louisville Rd Ste. 102, Alcoa, TN 37701. For the most up-to-date information on store hours and services, please visit their website at local.uscellular.com. The storeâs commitment to providing a customer-centric experience ensures that individuals and businesses in Alcoa have access to reliable wireless and electronic solutions.

👍 Reviews of UScellular

Donald S.

1/5

I had USC for about 6 years when I was younger. Back then, it was awesome, I would literally get service up in the mountains where nobody else did. Now, not so much. I will be going down alcoa hwy and drop a call. The biggest thing though, make absolutely sure you ask about and understand their 120 day unlock policy and all the other terms and conditions before you sign up because that may or may not be disclosed to you. I got a new Z fold 6 with my bonus 2 months ago, but we switched to AT&T, and now it's literally a $2000 paperweight. I'd recommend AT&T instead now, they told us about their much more reasonable 60 day unlock policy before we signed anything. Plus their service is a lot better and our sales rep with them was a rock star.

Chase K.

1/5

Went into this store and stand there for two hours I will be discontinuing my service with this joke company these kids that work here are very disrespectful and flirt with peoples wife’s definitely watch out they had no intentions on helping me, but want to sit there and call my wife, gorgeous and beautiful but honestly makes me feel good. Thank you for that because you’ll never have a woman like that. Will be reporting this place to the better business bureau.

Tammy B.

1/5

If I could give zero stars, I would. Horrible customer service. 22 years with them and it's all about the money for them. Tell you it's your phone so you will buy another one and it's the service. New phone won't help. You walk in the store unless you are buying something they can't help you.

Doug H. (.

5/5

Hudson and his coworkers did a great job working together and getting me a new post paid account and a new S23 at a sweet deal!!

Makayla H.

5/5

Hudson and Justin are the absolute best!! As a customer, my husband and I were cared for like family. I will never go anywhere else, not even a different us cellular location!!

Renee B.

5/5

We had went to a US Cellular location closer to our house on Sunday. we told them we wanted to upgrade 2 phones. They put our name on a list and we waited for 2 hours just to find out they didn't even have the phone we wanted. Suggested I try calling the one on Kingston pike. Monday morning I called 3 different stores and none of them had the phone I wanted. Called the Alcoa location and talked to Vinny and he said they only had one but they could order the other one for me. Out of all 4 locations I dealt with this is the ONLY location that offered to order the phone we wanted. I went to this location and Omar helped me. He was very helpful and friendly. It didn't take long to get my upgraded phone working. He ordered the other one for me and it was delivered to our house the next day. It is just a shame that I had to drive 40 minutes to get good customer service. If you want good customer service I would suggest this location.

Cole Y.

1/5

This company as a whole is the absolute worst. Not worth the money you spend. The service is terrible. It’s a nightmare getting help to get it fixed. The internet service is the ABSOLUTE WORST you could ever find. If you are considering this company then run from it. It is not accredited by the better business bureau for extremely obvious reasons. Take it from a highly dissatisfied customer. Once my contract is up I’m going to a major carrier and it can’t come soon enough.

JOHN B.

1/5

Dont know how long these 4.5 stars customers had to wait but , Worst customer service experience Ever. PLAN ON WAITING because nobody will greet you. Nobody to ask questions, you just walk in, stand there with everybody else at the door. Dont know whos next. I waited an hour before they closed, waited ANOTHER hour after they locked the doors. STILL, never greeted, never told we will be with you in 3 hrs. NOTHIN. FINALLY! Got up there after waiting 2 hrs and was told by Austin i had to wait 4 more months for an upgrade!? Needless to say i wasnt going to make my wife and 2 young girls wait any longer. Get home and my wife calls 800 # and she said Monica from customer service said i WAS available as long as the screen wasnt broke and phone in good working order. If they had someone floating to answer questions, and greet and help with questions before hand, I wouldnt have wasted 2 hrs of time dealing with unprofessional employees that obviously need more training (customer service included) and wasting other customers time infront of them. So needless to say, i wasted 2 hrs of my time. And NOW have to make a 2nd trip to get the phone i want, in the color i want, at a BETTER STORE WITH BETTER CUSTOMER SERVICE EMPLOYEES.