UFirst Credit Union - Cottonwood Heights, Utah

Address: 7220 S Highland Dr, Cottonwood Heights, UT 84121.
Phone: 8014818870.
Website: ufirstcu.com.
Specialties: Credit union, ATM, Bank, Check cashing service, Loan agency, Money transfer service, Mortgage lender.
Other points of interest: Drive-through, Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 43 reviews on Google My Business.
Average opinion: 3.9/5.

Location of UFirst Credit Union

8014818870

UFirst Credit Union, located at Address: 7220 S Highland Dr, Cottonwood Heights, UT 84121, is a well-known credit union that offers a variety of financial services. With a phone number: 8014818870, and website: ufirstcu.com, this establishment has made it easy for individuals to access their services and resources.

This credit union is renowned for its specialties: ATM, Bank, Check cashing service, Loan agency, Money transfer service, and Mortgage lender. These services make UFirst Credit Union an ideal destination for individuals seeking financial stability and growth. With a drive-through option, wheelchair-accessible entrance, and wheelchair-accessible parking lot, this establishment has taken measures to ensure all customers can access their services comfortably.

One of the unique features of UFirst Credit Union is their cash advance service, which allows customers to access cash quickly and efficiently. This feature is particularly useful in emergency situations or for those who need access to cash outside of traditional banking hours.

According to Google My Business, UFirst Credit Union has received 43 reviews, with an average rating of 3.9/5. This rating demonstrates the credit union's commitment to providing high-quality services and resources to its customers.

Reviews of UFirst Credit Union

UFirst Credit Union - Cottonwood Heights, Utah

Molly Cozzens

1/5

Very negative customer service experience. Jasmine lacked the professionalism, maturity, and familiarity with policies necessary for this role. She called Austen for help with my car loan, but he couldn’t explain the process clearly or answer my questions, and seemed very irritated with me. After the call, I told Jasmine I will need to speak with a rep who can answer certain specific questions. She just argued with me. She also offered me financial advice on which type of car to buy, and she is NOT licensed to give financial advice. I left and drove 8 min to the Holladay branch, where Joe and Giselle were so professional and helpful. A night and day difference!

Miriam Kuhre

5/5

I love going to the Cottonwood Branch; everyone at this Branch is helpful and they go above and beyond to help me. I love Ivonne and Olivia and all of the staff. Very satisfied with UFirst and the Cottonwood Branch.

West Haradin

5/5

I’ve been with U of U Credit Union for over 20 years and they have always been great to work with. The best asset they have is the people at the local branches. Randy at the Cottonwood branch runs a great crew. They are always friendly and helpful. I really appreciate having a great little local bank. I can actually talk to someone that recognizes me and that I know when I stop in or call. Thank you!

Traci Judd

5/5

I visited the Cottonwood Heights branch this morning and Stormi Smith helped me with a problem with my car loan. She acted with urgency in getting the problem resolved and also helped me with a U Save Certificate Account. Stormi was extremely helpful, friendly and efficient. It was a great experience and I appreciate her amazing assistance! Thank you Stormi!

Erik Jensen Real Estate

5/5

Update 7/4/23: this branch has been great ever since my last experience a few months ago. They are very personable and even call on your birthday’s to wish you happy birthday. I am glad to see that service has improved greatly!

I’ve been using this CU for 21 years and the service lately seems to have gone downhill. I waited about an hour to get new debit cards for my account.
They also let me leave without setting up a new pin. That caused some embarrassment when I was at the grocery store and my purchase was denied 🙁

Momma K

5/5

I love banking here! The staff is always great to work with and very helpful.

J.R. Wilson

5/5

My experience as a new member was efficient and joyful. Donovan is very sharp, and communicates very effectively. Answered all my questions, provided insight, and worked hard for me. In addition, David that pushed my refinance through was great also. He worked at offsight location, but communicated, left clear messages, and I could tell he works well with Donovan. Overall great experience and I am happy! I could use two gentleman like these two on my sales floor!

Isaac Lizarzaburu

1/5

I’ve never had anything but good experiences here, but today I felt a little frustrated coming in to reset my password. I came in and asked for assistance resetting my password and immediately the tellers tried to dismiss me by saying that I had to do it through the application, which I had already tried I had just forgotten my security questions ( totally my bad). I was met by nothing but sarcasm and eye rolls which felt extremely belittling. I felt as if I had exhaust all my resources and was made to feel dumb because I couldn’t figure it out myself, I understand that this may annoying having to deal with helping people reset their passwords a lot but regardless the level of customer service and human decency was not met, I ended up calling and a wonderful customer service agent that helped me reset it, and I wish I would’ve just called it the first place but I guess that’s my bad too. Lol 10/10 phone call service 5/10 branch experience.