TWFG Insurance Services - Mercury Insurance Agency - Castro Valley, California

When searching for insurance solutions in Castro Valley, California, TWFG Insurance Services - Mercury Insurance Agency stands out as a reliable choice. Located at 21168 Redwood Rd suite 100 room 103, Castro Valley, CA 94546, this insurance agency specializes in providing auto insurance, home insurance, and general insurance agency services. The agency's accessibility is notable, featuring a wheelchair accessible entrance and parking lot, ensuring that all clients, regardless of mobility, can receive the attention they need.

A quick look at their online presence reveals they are listed on mercuryinsurance.com, their official website. Here, potential clients can find more detailed information about the services offered and the agency's approach to insurance. It's also worth noting that the agency has garnered some feedback from customers, with 6 reviews on Google My Business. However, it's important to consider the average opinion of 2.7 out of 5, which suggests that while the agency serves its clients, there may be room for improvement in certain areas of service or customer satisfaction.

For anyone considering insurance coverage, TWFG Insurance Services offers a solid foundation. The agency's expertise in auto and home insurance is particularly appealing to individuals and families seeking comprehensive protection. Their commitment to accessibility and inclusivity is commendable, making them a suitable choice for clients with varying needs.

However, before making a decision, it's advisable to explore the specific reviews and ratings on mercuryinsurance.com. Understanding the experiences of previous clients can provide insight into what to expect from the service. Given the average opinion score, potential clients might want to reach out directly to inquire about personalized service, coverage options, and any current promotions.

👍 Reviews of TWFG Insurance Services - Mercury Insurance Agency

Chase D.

1/5

Please please please look at a different insurance provider.

Where to start. I had a water leak happen in my master bathroom one day and had an inspector and plumber come out to discover the issue. Fast forward one week and I ended up filing a claim with mercury. Not only has it been over a month long process. They have denied my claim because the incident "must have occurred over 14 days". When asked why they believe this, they stated "that these kinda things just don't happen" despite the plumber stating otherwise. Mercury insurance is acting against California state law and in bad faith.

Will be filing a claim with the state on this and will post back with an update

Senor B.

1/5

Emailed agent (Anthony) requesting a quote. No response and it's been over 24-hours. I also asked two others to quote and voila, got both within a few hours. Guess who I'm going to hire? This agency is a joke.

Maria M.

3/5

Not that great. I haven't been there over5 yes due to they are to busy talking in kitchen then helping the costermers.

Mark B.

5/5

Great new Agent

Gregory W.

5/5

I just do!

Jose T.

1/5

Está compañía dure pagando como 5 años el cuando tuve un incidente de vandalismo nunca me pagaron el reclamo no sirve tengan cuidado cuando agarré está asegurado se no paga