Tucson Federal Credit Union East Branch - Tucson, Arizona

C M Jentlie

I have been a member at Tucson Federal for 10+ years, ever since I moved to Tucson. (I generally go to the 22nd St office(

For the most part I have always been very satisfied with both service and treatment. They are always very professional.

Now however, I am getting to the age where I need to call and talk to someone about services and details that I need to get in order so that it makes it easier for my family when I kick the bucket (which could be next week or 25 years from now). I would prefer to chat on the phone with someone about these things but apparently they have stopped answering the phone or replying to texts (as their website advises) and I find it is not only uncomfortable to come in and see if someone has time for me but I also am less organized and usually forget to ask something.

I have tried to call twice and text three times over the last two months with no results. If I am going to have to drive over there for these things, I am seriously considering changing credit unions as I have at least three that are much closer.

Maya Johns

Careless, mistake-prone, unprofessional, eager to charge customers for credit union errors, petty, difficult to communicate with on a professional level, poorly trained staff, out of sync with the digital realities of today, in other words: just a normal day at Tucson Federal. Huge turnover rate of employees. Not recommended.

Book Lover

I have been a member of this bank for 25 years and have never had issues until Covid. I understand the procedures are changed across the board for everyone but the lobby practices at TFCU are the absolute worst. You sign in for a simple deposit and have to wait in the seating area forever with just a few tellers. I went to just simply deposit a check/cash into my account and waited 45 minutes which I have never experienced. I try to avoid the lobby and use the drive up teller but this time unfortunately required me to be in person. The appointment process is obnoxious with waiting weeks to be seen and when I called to speak with someone over the phone, she couldn’t answer my question and promised to callback but hasn’t. So thank you Dana for failing on your promise to help! I miss the old TFCU where you could walk in, sign in for loan/account questions or simply wait in line for less than 10 minutes for transactions with the same tellers who were kind, friendly and remembered your name. There is no customer service within TFCU’s walls anymore and if things don’t change I’m pretty positive they will lose members in droves.

Atlas

The entire website and the app is down this morning. Wasn't able to do any transfers and got over drafted.

C M

I could not be happier. I just got my first Auto Loan through Tucson Federal Credit Union and I worked with Megan. She was amazing, truly kind, and helpful throughout the whole process. This was life changing for myself and my child. I cannot express how grateful I am to everyone at the branch who helped me and worked with me so that I could have a smooth course to getting my car. Thank you!

Taya Lopez

My husband and I have been here for about two years and thought they were good and so as time went on we started knowing that we were having more and more problems. We had money that was just mysteriously disappear out of our account and they would have no type of idea where the money went and we went to try to get a loan which we have already done two times previously and never had any problems until this last time we went with no information changed other than our jobs My husband and I have been here for about two years and thought they were good and so as time went on we started knowing that we were having more and more problems. We had money that was just mysteriously disappear out of our account and they would have no type of idea where the money went and we went to try to get a loan which we have already done two times previously and never had any problems until this last time we went with no information changed other than our jobsAnd they said there was nothing they could do to help us even though we made all of our payments on time for the last two loans and even paid them off early. I do not recommend this bank they do not cover their people for anything. Not to mention trying to get anyone on the phone is like pulling teeth

Westside Concrete

Flat out incompetent. The necessary level of adult supervision is noticeably lacking. Please note that this organization IS NOT REGULATED by the Arizona Department of Financial Institutions as are Vantage West and other Credit Unions where grown-ups work. On more than one occasion they "lost" money I have on deposit. What was visible in the account in the morning was unavailable in the afternoon. We're talking about a healthy four figure balance, not just a few dozen dollars. On a prior occasion, two years earlier, I only just asked them to adhere to basic AZ State laws which I showed in writing to a member of management. He responded that if I continued to be unreasonable, they would close my account (insinuating they would seize my assets.) This outfit can only be surviving due to a very naive customer base with very low expectations of competence or business ethics. Staff turnover is extremely high. This is formerly a teacher's credit union organized to give teachers loans to help them make it through the summer's three months of "unemployment." Stay away if you have monthly banking needs in excess of $200 total.

Brian Estrella

Terrible customer service. Via email they alerted me of fraudulent charges from a local hotel. I replied to the email so they would handle the fraudulent charges and instead after a lot of back and forth, TFCU says they can’t do anything about the fraudulent charges and they are not reversing the obvious fraud. I REPEAT TFCU alerted me of the fraud then they don’t do anything. What’s the point of catching fraud if you aren’t going to do anything about it?

UPDATE

TucsonFCU did reach out but was unwilling to help. If anyone knows any member of senior leadership please reach out. Our voices are not being heard and now a local business with shady practices is being allowed to commit fraud because of TucsonFCU.