TruStone Financial Credit Union - Cudahy, Wisconsin

Address: 5570 S Packard Ave, Cudahy, WI 53110, United States.
Phone: 8008621998.
Website: trustonefinancial.org.
Specialties: Credit union, ATM, Business to business service, Mortgage lender.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 3.7/5.

Location of TruStone Financial Credit Union

8008621998

TrustStone Financial Credit Union, located at Address: 5570 S Packard Ave, Cudahy, WI 53110, United States, is a well-known credit union that has been providing financial services to its members for many years. With a phone number: 8008621998 and a user-friendly website: trustonefinancial.org, TrustStone Financial Credit Union has made it easy for its members to access its services.

The credit union specializes in a variety of financial services, including ATM, Business to business service, Mortgage lender. These services are designed to meet the needs of various members, from individuals to businesses. TrustStone Financial Credit Union's commitment to providing quality financial services has earned it a reputation as a reliable and trustworthy credit union.

One of the unique features of TrustStone Financial Credit Union is its accessibility. The credit union has a drive-through service, making it easy for members to access its services without leaving their cars. Additionally, the credit union has a wheelchair-accessible car park and entrance, making it accessible to people with disabilities. The credit union also offers cash advance services, which come in handy in emergency situations.

TrustStone Financial Credit Union has received 22 reviews on Google My Business with an average rating of 3.7/5. This rating is a testament to the credit union's commitment to providing excellent financial services to its members.

Reviews of TruStone Financial Credit Union

TruStone Financial Credit Union - Cudahy, Wisconsin

michelle marunowski

1/5

We went to this bank for our home equity loan and spoke with Shelby on opening up the loan and the process took forever she told us we would be getting a discounted rate if we opened up a checking account for auto payment and a credit card which we did after the whole process was done she told us everything looks good and now after two months of payments they still didn't give us the discounted rate. We have tried to go into the bank to speak with her about this and we were told we cant speak with her unless we had an appointment. And i have tried emailing her to set up an appointment and i don't get an email back.

kirk moorer

2/5

Work across street tryed to open acount up during my lunch time they were snobbish and arrogant waited about 25 minutes so sad i left and open an account at summit. So sad they were unprofessional rude and funny acting i have great credit trust fund money coming every quarter i have 2 coworkers that are members who have been members when it was laddish creditunion they agree with me

Carmella Olla

1/5

A lady there cancelled my card on a Saturday, with the bank being closed sunday after we had talked on the phone about replacing my debit card. i specifically told her to NOT cancel the one i was using at the moment so i could switch & manage all my accounts/subscriptions with that debit card, she said yeah and clearly understood i said i would come into the bank when i was ready to get a new debit card. she cancelled it either way & i had no way to pay for the things i was at the store buying, had no heads up, and will not be able to get work money for a whole week because of this fast switch, and not able to go in tomorrow to get it fixed. not sure why she would cancelled on a weekend!

Anna Matos

5/5

Employees are always so kind and helpful. I've been going here since before they became truestone. Absolutely great bank overall.

Colleen “Gamerlife26” Hickey

5/5

I had just moved to Milwaukee recently and my mom and brother recommended Trustone. I'm so glad they did. Erin was very kind and helpful while she was helping me setting up a checking account. I definitely recommend Erin if your looking for a wonderful banker.

Barbara Kaprelian

5/5

The entire staff at the Cudahy Trustone is friendly, personal and knowledgeable about their job. I want to thank Dan and Erin for the excellent manner in which they handled our account. Dan went above and beyond on his own to help with a matter that had nothing to do with my account there. I really appreciate good service and I received it there.

Matt McFall

1/5

After cashing over 20 paychecks in 2021 at TruStone from my employer, today the Cudahy branch wouldn't deposit my paycheck. The snide bank teller didn't offer any resolutions other than telling me to open a NEW checking account. The bank teller's condescending words and attitude made me feel inferior. She appeared to enjoy seeing that I was upset, frustrated, and without a solution.

I started banking with TruStone years ago hoping for thoughtful service and to work with a credit union, instead of a big bank. Clearly TruStone's Core Values of "collaboration" and "integrity" are for marketing purposes only.

Today I'm closing my TruStone saving, checking, and loan accounts. I'll find a new banking institution that offers solutions and lives up to their core values.

If you're researching possible credit unions, do not select TruStone. Do not select TruStone if you want collaboration and thoughtful service from Banking staff. Do not select TruStone if you want to trust your money with an institution that values you.

Based on their delight in belittling customers, I'm certain TruStone won't care about this. But I'll be telling friends, family, my employer, and anyone who asks about how poorly I felt today.

Barbara Wikel

1/5

My brother passed away and I had to close his account. When I first went in I found trustone employees helpful. Unfortunately my brother left 2 people as beneficiarys (1 out of state), I tried to be as helpful as I could with info I have, being 1 of the two. Now I am told it could take another 2 or 3 weeks before the matter is resolved. Anyone who has had to bury a family member knows how you need to take care of everything and move on. Unfortunately trustone doesm't.