Susan Fereday - State Farm Insurance Agent - Estes Park, Colorado

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Having a good insurance agent to me is a good service when I need it and treat me like a good family. Susan Fereday - State Farm insurance is nothing but that. A lot of insurance agents don’t even pickup the phone and always goes to the voicemail when you need them. But not this place… unless phone is all tied up, they never ignore my calls and always welcome me professionally. Susan is incredible at helping and solving problems but the staffs are also amazing and very knowledgeable. Love walking in there with questions or the problems but also calling them is just as inviting. Lately, Lillian is who I talk to the most and let me tell you, I’m always in good mood without the knot in my stomach after the phone conversation. From my experiences, I highly recommend this establishment.

byron L.

Everyone at Susan Fereday's State Farm office has consistently provided excellent service. We started our insurance policies with State Farm in 2015. We've had reviews of our policies and had two non-chargeable accident claims over the years. I'd highly recommend her for anyone's insurance needs.

Susan P.

I needed homeowners insurance in a hurry because my pervious insurer did not renew my policy (possibly due to fires in the area?). State Farm came recommended from some friends. I was willing to pay more if I had to, but it turns out that the homeowners is slightly more for better coverage, and all of my cars and motorcycles were less, so I end up saving money. I would highly recommend this office. I worked with Russell, who kept his sense of humor despite everything I threw at him, and set me up with a great package. Thank You!!!!!!

Debby G.

We have been using State Farm Insurance for all of our insurance policies for over 45 years. Susan and her team have become more like family than "staff in an office." Moreover, the staff does know our policies like the back of their hand, keeps us involved in policy making decisions, and what may, or m ay not be best for our families best interests. We are grateful to them for all of their hard work, and the service that they provide to our community.

Rebecca M.

The experiences I have had with the State Farm Insurance Company in Estes Park have exceeded my expectations! I currently have auto and home insurance and when any need has come about the response and and need of assistance has been met in a timely and friendly manner. Russell Lenhart is exceptional and not only a trusted agent, but I consider him a friend! I know if and when I call he is there and willing to go to the distance to solve whatever problem I maybe facing. Thank you Russ!

Patience G.

During my entire adult lifetime, I have had the pleasure to have the State Farm associate, specifically Susan Fereday and her staff working on my behalf. I have been approached many times to change my insurance provider. Why would I, though, when every state farm representative at Susan’s office is a close friend, or “like-family” who’s care and concern is felt not only in regard to each of my policies, but also, to myself, my family, and the community at large.

Charity W.

When I bought a home in Estes I got a homeowners policy through State Farm for the first time and transferred over my auto as well. I can’t say enough good things about this office- they genuinely care about the people they’re working with. It was amazing to work with Russel- he helped walk me through every step of the process and was endlessly helpful and patient. Thank you!!

Chris L.

EDIT: 4/7/2021

Once again, State Farm has come through and taken care of us. We were recently involved in a car accident that seriously damaged our vehicle. After calling our agent, we started the claim process and were in a rental the same day. A few days later, we were offered a very fair settlement for the loss. Instances like this are exactly why we choose to stay with State Farm.

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We’ve been with Susan for the past few years and been very happy with our experience and service. From hail damage to windshield cracks and everything in between, we’ve always been confident that when we needed to call Susan and her great staff, that we would be taken care of promptly and professionally. We’ve never been disappointed.