Strata Credit Union - Bakersfield, California

Jackie Staiger

I highly recommend you do NOT use this credit union. They don't disclose that they charge you monthly fees if you're not actively using your account (so if you don't use your account for a year, you'll rack up 12 months of fees). When I closed out my account, they told me I couldn't transfer my money directly out of my account and had to wait for them to send me a check in the mail. It's been 2 months and the check still hasn't arrived even though I've confirmed the address twice. When I called again today to see what was going on, they told me I have to wait 90 days before they can re-send it and there's "nothing else I can do" unless I go to the bank and withdraw the money in person (which doesn't make sense for me to do since I live 8 hours away). Save yourself time and money and choose a different credit union!

Joseph Lane

One of the worst credit unions by far. Not helpful, random fees, old tech, unsafe and will steal your money either intentionally or by incompetence. Don’t give them your money if you like having access it.

Tommy Tegu

Needed some cash to pay Martin to complete our new driveway. Can't wait for it to be done. Always had good service at this branch. In and out quickstyle

Crystal Leverette

Worst customer service!! Every time I have gone into the branch in the last two weeks I have received different information and each time something extra was added for me to do. Banking information provided to me for a wire transfer was wrong as well which caused further delay in receiving my funds. When I asked why there was an additional wait time that wasn’t mentioned before I was threatened to make it longer to 9 days. Told me the review period depends on the reviewer and the check amount. There was no difference in the check from last week to this week in amount. Only thing different is the attorneys name was removed from the check. But because it’s “differently or warranted an additional wait time after they are the ones that made the mistake in the beginning.

Amy Bingham

Update: Someone called me back soon after I posted this review. They let me know that I was given incorrect information by the teller and that my name change records are available for employees to see. She was quick to make it right and accept my check as is. I am very happy they got back to me so fast and for making things right.

This review is based off of my experience today. I’ve been a member here for almost 40 years. I’ve never had an issue until today. I got married last year and changed my last name. I got that updated at the credit union. Today I walk in with a check that was made out to my maiden name. I was hoping since they have on record my name change, that it wouldn’t be a problem. The lady who helped me told me they don’t have access to those records. She said I would need to bring in my old id with my maiden name or my marriage certificate. I’ve already done this when I changed my name. Why they don’t have access to these items, I have no idea. This is disappointing because I live several hours away and now I have to try and get the check reissued in my married name, which is a hassle because the company from which it came is hard to get ahold of.

Raul Correa

No one answers the phone here. I was also told i would get an email regarding an update on my insurance and I never got one yet I was charged by Strata CPI payment, even though i emailed them a copy of my letter of declaration for new insurance, and submitted it online through their website.

Dawn Bailey

Can't get the app to take a payment. Had to go in to the branch to pay during height of the pandemic, as they are no longer taking payment over the phone (even though they were previously doing that due to the pandemic, so they said.) Had to pay by check because they were going to charge me $20 if I used my debit card. I've had an account here for about 20 years and have never been unhappy. Now I hate this entity. Fix your website. Give me better customer service. The teller I spoke with today lacked empathy. Showing concern about the health of your customers would be nice. Clearly you only care about taking my money. I'm disgusted.

Matthew Thomas

This bank, but especially Amber Webster, has been great to work with! She went out of her way to make sure I was taken care of. She made getting setup there a breeze and made me genuinely feel like she has my best interest in mind! I highly recommend using Strata. Everyone who has assisted me there has been great and it seems like they are using a more contemporary type of business model and it shows in how they operate and the in the attitudes of their employees.