State Farm Insurance : Karen Fike - Parkville, Maryland

Vadym Y. (.

I have to admit, this was the worst insurance experience of my life.
Let me start from the beginning. As my company's commercial auto insurance term was drawing close to renewal, I started looking for better rates. My first call to Karen's office was received by Justin and he was actually very quick, polite and on - point. He asked me several questions, got back to me with a great quote in a VERY good time and we signed the deal.
Then it started. Just like agents are required to file regular auto insurance with MVA, commercial has to be filed with US DOT. As I asked to confirm that it is done, I understood that no one in the agency had a clue how it is done.
In couple of days of "run around" Justin tells me first news - in order for them to do that i need to purchase additional policy. 4- times more expensive than original one. I give it a thought and agree. Sign, pay deposit, fulfill all their requirements (even as far as changing my motor - vehicle authority for them). That takes about a week. Additional three weeks pass by and my DOT FILING is still not done. Just excuses and apologies. Now ALL this time I'm paying for 2 coverages at the same time - the LAW says there can be NO GAPS in commercial coverage or the company's right to operate will be revoked. So I have to keep paying PROGRESSIVE as well as STATE FARM. At this point I request a conversation with KAREN herself, to which i receive an answer that there is NOTHING she can do for me and she won't talk to me. I call STATE FARM head office and leave a complaint.
My next conversation with Justin, when I call to ask him about filing goes like this: I get accused for complaining on their slothfulness and that now "it has been taken out of their hands" and they can't even tell me anything.
Few days later I get a phone call from head office about my complaint and a lady who introduced herself as a senior underwriter promises to see what they can do for me. Somewhere at this time I finally get the news that my filing is done and i drop my older coverage. Mind you this is 6 weeks later!!! Now, the senior underwriter calls me about a week later with a "good news". They found SOMETHING in my past PERSONAL driving record and that made my COMPANY Not eligible for coverage. And I DO NOT drive my trucks. So, to finish this all up she is telling me that my policy will be cancelled!!! Where were they when they gave me a quote?
I have YEARS of experience with multiple facets of business dealings in US and in other countries, but I have NEVER been treated this badly even in under - developed parts of the world. Congrats, State Farm, you made the history!*

Gre'gory B.

She is a very poor example of a insurance agent .No communication or customer service skills. Ignorant with very little education. This is not a personal attack against her. This is what you get if you ever have a problem with your policy or any other products. I know the State Farm has a great reputation in Maryland . Please remove this woman from the Parkville area. Karen is really Karen Fake. 🦧🦧🦧 Anyone reading this please do not do business with this person. Address 7233 Harford Road, Parkville , Maryland 21234

Rhonda W.

Don’t Understand why you pay homeowners insurance but when you need it they charge you a crazy amount for deductible !

Nicolo I.

I've had a positive experience with this office and their staff.

Benjamin H.

carla L.

G H.