Silverstone Property Group, LLC - New York, New York

Lillian H.

Expect to never get a security deposit back, even thought you left the apt in the EXACT condition you started renting it from, they are unprofessional and don’t recommend this management at all wish I could give them 0 stars if it’s not a 1 star, the review is fake

Kaitlyn W.

My entire experience dealing with Silverstone was a genuine nightmare. When they first sent us the paperwork, they incorrectly typed my email in, so I wasn’t able to sign the paperwork. When I finally (after a long time) was able to get the paperwork correctly sent to my email, they failed to change my email in the system. After telling them that they had the wrong email, they still failed to change it in the system. Thus, I was not able to receive any of their emails.

While I was trying to pay my rent on their website, it truly took forever. It took both my roommate and I two hours on two different devices to load the website, just so we could pay our rent. Now this was not a problem of our connectivity, but a failure on the website to simply direct us to the payment page.

We moved out a month and a half ago and still have not received the deposit back. My roommate and I have emailed and called the company but our emails and calls have not been getting returned. Finally, one woman, Tiffany, emailed me to tell me that she had emailed me a month and a half ago with directions on how to receive my deposit back. However, because they never changed my incorrect email in the system, I never got the email. When I contacted Tiffany to send it to the correct email, she was unresponsive. I have still yet to hear back from Silverstone for this and am extremely frustrated with their lack of communication.

Dealing with Silverstone has truly been a nightmare and I would recommend not using them.

Joe Z.

My experience renting an apartment from them was pretty good. However, it was when it was time to move out that their lack of professionalism became apparent. They had no problem contacting me immediately to complain that I wasn’t available enough to show the apartment to new potential renters because I was busy *working as a fireman which has odd hours, but are now complete ghosts when it comes to giving me an answer on why my security deposit hasn’t been returned 6 weeks after vacating the property...terrible customer service.

Justin U.

It is genuinely shocking how bad and unresponsive this ownership group is. They are truly an embarrassment to the industry, and should be embarrassed of themselves. I have called their office countless times over the course of my lease, and I have NEVER had someone pick up on the other end. This is how they treat the tenants that put money in their pockets. Urgent emails are ignored for days or weeks, and when responses finally come, they never make a process easy. Don't get an apartment from this group, and don't hire anyone who came out of this organization. It should be criminal how negligent they are, and I hope they get what is coming to them soon enough.

Heather O.

My experience with management was lackluster to say the least. They were unresponsive and when they finally did reach out, they were rude and unprofessional. Plus, they don’t communicate with one another... from the Director of Property Management to the Leasing Assistant to Accounts Receivable... they were all stating different things via email (which were also VERY delayed) and it was utterly confusing. No one answers the phone and most times they email instead of returning calls, so getting clarity wasn’t an option. I highly suggest that you look elsewhere when looking for a place to live.

Jarret G.

My wife and I lived in a Silverstone property for 1 year in Carroll Gardens. We had a positive experience and i would recommend them based on our short interactions with the management and the service people.

The move-in process was very easy. We even moved in a day early because the apartment was ready.. painted, clean, bright. everything in good working order. It was an easy process to get the keys.

While living in Silverstone’s building, we had few issues. They regularly sent someone to check for bugs and rodents though that wasn’t an issue for us. They had a very nice people regularly take the trash and recycling to curb. Kept the property clean. They provided all the necessary safety requirements and always were quick to respond in case of need. The super was always quick to reach out to help.

Move-out was also fast and easy. They returned 100% our deposit.

We would have been happy to transfer to another Silverstone property if we didn’t move out of the area and if we move back, we’ll definitely consider them for help.

Saige K.

I wish I could write 0 stars. The "property managers" and customer service is beyond unprofessional. They do not do their jobs and do not respond to emails professionally. Stay away from properties under this management company unless you want to be dealing with incompetence and frustration for the term of your lease.

ForLucky L.

This company only use insidious and illegal method for Asian especially for international students! Be cautious!

Many Asian residents leave without deposit, and some of them are even forced by Silverstone GP managers to delay their lease so that you need to keep paying.
Even though Asian students are have already vacated apartment and moved out apartment before their lease ends and sign the form that indicate they don’t want to rent anymore.
The Silverstone Gp never check apartment on lease ending date, 【by this way they can keep counting more renting dates on you.】

Most college‘s WeChat official accounts will have a blacklist article about this company later about the details of how they cheating and treat Asians differently. So keep an eye on it
here I just said the deposit and money problem.