SDCCU Temecula North Branch - Temecula, California

Joshua B.

I showed up to this bank to get some money from the ATM which both weren't working and the bank manager seemed to be all smiles and jokes with the cashier's as he waddled over to open the door late for waiting customers.

robert V.

Manager at this branch told me false information and is outright rude about it and will just blame you not getting the right info, when they gave it to you in the first place. If you get a builder's checking they will tell you all sorts of misinformation. By the time my account is upgraded from builders to a regular account, it would have been almost 14 full months. They tell you 12, but then there is another month after that, so it's 13until they can even start qaulifying your account, so it ends up being over 13 months possibly 14 months. Extremely inconvenient and inconsiderate. Had I have known this much headache was involved with this bank, I would have just gone to another. Thier ATM outside sometimes doesn't work and just eats people's cards, been like that for months, they don't seam to care enough to want to fix it either.

Janine T.

Saw a flyer at my job about banking there and it’s around the corner from me. When I went in the teller informed me in a rude way that they do a credit check for new accounts, I asked if it was a soft inquiry and she said no “we do a hard inquiry “ so I left. Why would they be doing hard inquiries for a checking account? Those stay on your credit report. No thank you, I went somewhere else and had a better experience.

Nicholas S.

Beware of a bait and switch on the CD certificates they offer. For example they offer a 9-month CD at 4%. I was verbally told I would make 4% on that lump sum in a 9-month period however that 4% is based on an annual percentage rate of 4% so they break it up into 12 months and only pay you for 9 months. Maybe this is how all CDs work but I should not have been misled to believe I would get the full 4% after their 9-month offering.

F K.

Worst experience with bank teller Kelley .

I stopped by today to get some bills exchanged and had a rude encounter with Kelley. She gave me such a grief about exchanging bills when I had no issues with the other 2 tellers days ago. She works at a bank. It is her job to count out cash. She did a horrible job at counting out the cash as well. After the cash count, I asked for a few rubber bands which she throws my way.
ALSO-Before I can even put all my cash away- she kicks me out of her teller window and eagerly let's me know she's putting her closed window sign up. I think she can have a little more patience for customers. I think she can work on improving her customer service as well.

Kathy ?. L.

I have been banking at SDCCU for at least a decade. I have never had any problems with their website or bill pay. They have never missed making a single payment nor have they ever messed up on balances. The staff are always very pleasant. I even setup passbook accounts for my grandchildren with them. Wonderful place to bank.

Cinnamon I.

DO NOT USE THE ATMS, THEY TAKE YOUR CARD AND THE ATM SHUTS OFF AND WONT GIVE THE CARD BACK. AND THE BANK LITERALLY SAID “oh yea that happens all the time”, and refused to help retrieve my card from the machine, instead they threatened to call the cops! The least they can do is fix the machine or put up a sign. Bad atms, bad customer service and a bad experience. Even the person next to me said that happens often.

Taylor W.

Do not use the right ATM.. I deposited 1100 dollars and the ATM cancelled the transaction but did not give me the money back. Apparently this is the problem ATM. Never again will I deposit money at a ATM. Only going inside the bank. They resolved the issue that same day.

Called the customer service line and explained what happened and Kevin was so helpful and put me at ease. Overall, I like this bank. Everyone is very helpful.