Robert Jones - State Farm Insurance Agent - Cleveland, Ohio

ClearCap I.

Not satisfied whatsoever! The lack of communication from Mr. Jones is extremely frustrating and the unprofessionalism of his "assistants" is just distasteful. Our company tried to reach out several times over an existing claim and we kept being ignored, or promised that he would get the message and we never heard back. We gave him business but he wasn't willing to provide us with professional service thereafter. His "office" has a horrible way to run a business, highly do NOT recommend.

Tee S.

This particular office is VERY CARELESS. First off I had a auto as well as a life insurance policy. Not only did they have my EX HUSBAND still on my insurance after 8 years of being divorced they also didn't have EXACT kids on as beneficiaries. Thank GOD nothing happened before I realized this but this is a HUGE MISTAKE. Recently I received a letter stating their going to drop me because I have two teenage daughters who DON'T DRIVE but because I haven't added them on my auto policy ALTHOUGH THEY DON'T DRIVE. Not to mention my oldest is 19 and doesn't even reside with me...this is RIDICULOUS and the WORLD needs to see how a HUGE INSURANCE company will treat a long and on time paying customer.

LsScheryl G.

First off Even though a teenager on a Bike Ran Into The passenger side of my Vehicle As I Had a Green Light
Now Same Teenager Has Gotten a Attorney
I'm subject to My Insurance rates going up Or Being Cancelled if This Happens
I'll get a RS22 Insurance with A-1 Insurance
I Might pay more BUT
State Farm has Burned me Before
I gave State Farm The Opportunity By Switching back in 2012 They Connect Up When you had Insurance with Them
Previously That can be held against Anybody who has State Farm Insurance
Robert Jones I don't have anything against Him The Underwriter I Do My Rates just Got Raised on my 2007 Chevy Impala after having the Vehicle for Eight Months Now This

two weeks ago i haven't Heard From State Farm Insurance Until they get police Report Meanwhile this Seventeen Year Old didn't yield to the Right of way I was making a right turn off Euclid avenue on E 89 Street The Teenager on a Bike Ran into my Passenger side I wasn't Texting & Driving So Where is My Insurance Gonna Do? wait & see

Scherylannie P.

Would You Want To Have a Dumb Teenager who wasn't Looking where he was Going Run into the Side of Your Vehicle? February-23-2017 On Euclid avenue This Teenager Flies into Passenger side When I was Turning Now This teenager has enough nerve to Get an attorney? Claiming Medical Injury? First off I had the Right of way This Teenager Was in a bicycle lane Who Failed to Yeild to Right of way I had a green Light As I was Turning A kid on a bike Comes out of Nowhere No I'm not Filing a Claim The Kid on the Bike is He was trying to Beat my car By Not looking where he was Going I have a feeling he won't prove I'm at Fault my Rates are Gonna Go Up Addmingly Yes No Driver expects What happened to my side mirror How much can it cost to Replace it ? I also have a feeling His attorney ain't gonna get nothing Why? I'm employed & Technically We're both at fault this kid could have had his medical Injuries taken care of Through my Coverage instead he thinks through his attorney he's gonna get anymore than what My Coverage will pay for his Injury is Totally Likely not gonna happen State Farm Will Likely Not Find Fault Since The Cleveland Police Didn't issue a citation To me Or This Teenager So What Does this mean ? kids on Bikes in a Bicycle Lane Can't Just Come Barreling speeding Into a vehicle who had the Right of way on a Green light then Thinks oh! You're gonna get more money cause you weren't looking where you were going? Gos to show you who's influencing Him is Greed & money he kept Acting like he wasn't Injured he was asked by EMS Do You need to Go to the Emergency room? He was more Concerned with getting a ride home how many times has he changed facts of what happened Since February-23-2017? You know how Seventeen Year old think

Carmen F.

DO NOT PATRONIZE…This insurance company is lacks professionalism and could care less about their customers.
Try someplace else!

Barbee 4.

This best friend to your family in a in time of need.Just like a family treatment.

Michelle T.

Phone communication went well for Auto Insurance

Telly J.

Very pleasant and thorough!