Pyramid Federal Credit Union - Rita Ranch - Tucson, Arizona

Pyramid Federal Credit Union - Rita Ranch is a well-known credit union located in Tucson, Arizona. The address of this establishment is 8235 S Houghton Rd, Tucson, AZ 85747. You can easily reach them by phone at 5207957950 or visit their website at pyramidfcu.com for more information.

This credit union offers various services such as ATM, and being a federal credit union, it is insured by the National Credit Union Administration (NCUA). Some of the notable features of Pyramid Federal Credit Union - Rita Ranch include a drive-through, wheelchair accessible entrance, wheelchair accessible parking lot, and cash advance.

According to the available information, Pyramid Federal Credit Union - Rita Ranch has received a total of 22 reviews on Google My Business, with an average rating of 3.1/5. While some customers have praised the credit union for its convenient location and helpful staff, others have pointed out areas for improvement such as wait times and technical issues.

Based on the information available, here are some of the key features and benefits of Pyramid Federal Credit Union - Rita Ranch:

Convenient Location: The credit union is located at a easily accessible location in Tucson, Arizona, making it a great option for those living or working in the area.

Helpful Staff: Many customers have praised the staff at Pyramid Federal Credit Union - Rita Ranch for being friendly, helpful, and knowledgeable.

Accessibility: The credit union has made sure to provide wheelchair accessible parking lot and entrance for the convenience of their customers.

Drive-through: The drive-through feature allows customers to quickly and easily access the credit union's services without having to leave their vehicle.

ATM Services: The credit union offers ATM services, allowing customers to access their accounts and perform transactions at any time.

Federal Credit Union: As a federal credit union, Pyramid Federal Credit Union - Rita Ranch is insured by the NCUA, providing customers with peace of mind and financial security.

Reviews of Pyramid Federal Credit Union - Rita Ranch

Liz Hernandez

2/5

You want easy access to your funds this is not a FCU I would recommend
1. They’re closed on the weekends
2. They was only allowed me to open a saving account, so I can only go drive to their bank to take out anything over $500. and if I go in person I am only limited to take out 3k.
3. With a saving account if you have any emergency which I did one weekend you will have to wait until regular business to resolve any money issues. So Monday through Friday 9am-5/6pm.
4. I open the account at the Oracle/Wetmore location the female who helped me, didn’t give me all the information that would have been useful. The staff at the Grant location have always been very helpful, I obtained information that was not given to me initially.
Unfortunately one individual at the Oracle location was not very helpful until I was finally able to deposit a large amount into my saving. My next huge investment deposit will not be deposited into this branch because I need a checking account and a bank that allows me more flexibility and convenience.
You’re better using another FCU for your banking needs.

Jessica Muiseke-Wilkison

5/5

I don’t usually leave reviews for banks, but I felt compelled to after my most recent visit. Everyone here is so kind and welcoming. Shelly talked me through some options that PFCU offers and made me feel at home. She is also hilarious! Thank you to this location for making me feel so loved. You’re the best!

Kenneth Schackart

5/5

I love this credit union. I have been a member with Pyramid for ~13 years. They have always treated me with respect and beyond. Here are some of the great things they have done that some other banks and credit unions don't. I have overdrawn my checking account while having money in savings, and instead of overdrafting they pulled the money out of my savings to avoid a fee. When I had my credit card for a while they notified me that I could decrease my interest rate and raise my limit. They have helped me with advice, like to get a credit card when I was 18, and use it to build credit but have it automatically pay off each month so I pay no interest. Their Piggy Bank program allows me to round up my debit card transaction to the next dollar and let the difference grow at a good interest rate. Unlimited mobile transfers on the app or online. I got my first car loan at a great interest rate because I have history with them (and built credit with my credit card). If you don't love your bank, switch to Pyramid.

Chris “ChrisPOW” McClain

1/5

Not having a good experience with this bank. With COVID restrictions, banking online is even more necessary. But when their site is down, with the upgrade a few weeks ago and now it is completely down, I think we are better off moving to a different bank. Our banking needs are not being met when we cannot rely on the site to be available. Unfortunately we have to wait for the direct deposit for the refunds/IRS stuff before we can close the account. Not a great way of doing business.

James Sanscrainte

1/5

I had a shared account opened with my daughter (9 years old). She had made a fair amount of money, just about $100, doing lemonade stands over the summer and I wanted to teach her about saving. This was a savings account only, no access unless you walk in to the credit union. Well, I went in to check her balance one day...because she asked me what the balance was. They told me the account was closed. I said I never closed it. Then they shared that they closed it for lack of activity. I explained that it was a savings only account and there was no way to have "activity" on the account. The manager got rude with me, and said "the law" says they can close accounts for inactivity. They refused to give me any information, dates, anything about when it was closed and where the money went. Most people would call that theft...and that's what it is in my opinion.

Shannon Villarreal

1/5

Don't bank here!!! They don't care about their customers or you having access to your own money!!! The only bank in Tucson that won't let their customers come in and do transactions without an appointment. They decided to do a software upgrade over this weekend, locking their customers out of their accounts, couldn't withdrawal cash from THEIR atms, and all atm cards were being declined. When I finally was able to speak with someone today their answer was, well it happened to alot of our customers this weekend. No apology, no remorse. Just don't do it. Save yourself the frustration of not being able to get groceries for your kids, put gas in your car or anything else you normally do for your family!!!

Joshua Kincaid

5/5

We have been members at this credit union for the last six years. The people here are the best. Danika is especially awesome. Nice to have a U.S.P.S. inside. The annual dinner can be a good night out. Only problem ever, ATM out of service, it happens, I don't blame employees for that. Great credit union.
Josh K.

Jeff Perno

1/5

Apparently nobody understands their own system for their credit cards. Been having issues for several days spoke with Dalia twice on the phone then had to go into branch to get assistance. All three times was told not sure why it's happening but it should be fine now, all three times same problem persisted. Beware.