Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union (Redwood Shores Community Branch): Your Trusted Partner for Financial Well-being

Main Services

• Credit union: Provident Credit Union offers a wide range of financial services to its members, including checking and savings accounts, loans, and investment products.
• ATM: With over 40,000 surcharge-free ATMs across the country, Provident Credit Union members can easily access their cash without incurring extra fees.
• Bank: Provident Credit Union provides a full range of banking services, including checking and savings accounts, loans, and deposit products.
• Financial consultant: Provident Credit Union's financial consultants can help you create a personalized financial plan to achieve your goals.
• Financial institution: As a not-for-profit credit union, Provident Credit Union is committed to serving its members' financial needs.
• Mortgage lender: Provident Credit Union offers competitive mortgage rates and terms to help you achieve your dream of homeownership.

Location and Access

Provident Credit Union's Redwood Shores Community Branch is conveniently located at:

210 Redwood Shores Pkwy, Redwood City, CA 94065

This branch is easily accessible by car, with ample parking available in the surrounding area. The branch is also wheelchair accessible, with a wheelchair-accessible entrance and parking lot.

For those without access to a car, public transportation options are available in the area. The branch is also within walking distance of several nearby bus stops.

Featured Characteristics

* Wheelchair accessible entrance and parking lot
* Cash advance available
* Convenient location with ample parking
* Personalized service from experienced financial consultants
* Competitive interest rates on loans and deposits
* Wide range of financial products and services

Practical Information

* Address: 210 Redwood Shores Pkwy, Redwood City, CA 94065
* Phone: 6505917845
* Website: providentcu.org
* Hours of operation: Monday - Thursday 9am - 5pm, Friday 9am - 6pm, Saturday 9am - 1pm
* Drive-thru hours: Monday - Thursday 9am - 5pm, Friday 9am - 6pm

Opinions

Provident Credit Union has received an average rating of 3.4/5 based on 15 reviews on Google My Business. Some reviewers have praised the branch's friendly and helpful staff, while others have noted that the branch can be busy during peak hours.

"I have been a member of PCU for over 25 years," says one reviewer. "I adored the 4 tellers, two of them are new since Spring, one is Assistance Manager and, one staff are Awesome except the manager is not."

Another reviewer notes that the branch used to be great, but has since changed its policies and procedures. "This rating is reflective of both the location and the credit union," says the reviewer. "It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a mini rewards program, it's just not the same."

Overall, reviewers have praised Provident Credit Union's friendly and helpful staff, as well as its wide range of financial products and services. However, some reviewers have noted that the branch can be busy during peak hours and that the management team could improve their customer service.

Additional Information from Website:

Description: Join Provident as a member-owner and enjoy personalized service, great rates, and a community that cares about your financial health.

Services:

* Sign on
* Locations
* Appointment
* Search

Search:

* Checking Accounts
* Savings Accounts
* Term Share Certificates
* Investing and Retirement
* Online Banking
* Transfers
* Insurance
* Health Savings
* Mortgages
* Auto Loans
* Equity Loans and HELOC

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.