Perry Hall Insurance - Baltimore, Maryland

Pol M.

Had a great experience with Perry Hall. Agents are very knowledgeable and helpful. Thank you!

Real E. B. M. M.

I absolutely love Perry Hall Insurance. They have written policies I could not get elsewhere and always competitive pricing. When I had a major claim they were wonderful to work with prompt and friendly. Great experience!

Michael L.

Terrible customer service. The women answering the phone have terrible attitudes.

uPete

Extremely poor customer service…. And that’s being VERY polite. You pay for insurance. You expect insurance services to be provided, right? Most would agree… but not Perry Hall Insurance.

Filed a claim about damage to my car. Noticed additional damage and attempted to amend the first claim. Got a message back, “why didn’t you report this with the other claim?” None of their concern. I paid for insurance, and I expect to be insured.

Same car lost power and needed to be towed for repairs. The insurance agent explicitly told me that they wouldn’t cover it and I was out of pocket. It was $9,000 dollars of damage. I insisted they send someone to inspect the vehicle, which she did… and it was found that the damage WAS covered. Too, the agent didn’t return calls, including an instance where I called her back a literal minute after she did. The process took a MONTH AND A HALF for my car to get fixed due to them dragging their heels.

Got a message asking if I had any questions about my insurance about to be renewed with them and raised these issues before telling them that I wasn’t sure if I wanted to continue. This would be a great time to figure out how to retain me or better serve their customers. Nope. I kid you not, the individual who I was emailing with essentially said “there’s the door.”

You don’t matter to them. They don’t want to help you, they don’t want to insure you, and they will give you all manner of trouble if you ask them to do what you pay them to do.

Do yourself, your family, and your property a huge favor and DO NOT insure with these people.

Rob P.

Sadly this is my last month dealing with them had a accident and Erie is dropping me.they have always treated with respect and seemed to care they went right to work to find me other coverage sadly they regretfully acknowledged they couldn't find nobody in there network who would cover me at a number I could afford.i have found coverage thankfully and maybe in the future when my claims history clears up I'll go back.I will definitely check in with them from time to time.thank you to Laura who showed respect and empathy.

Kathy S.

Julie and Vince helped me so much with my workman's comp. I love to do flowers but paper work has me baffled. Julie came to the shop, took our payroll books and did the work for me.
Best agents ever!!

Elena T.

My business, house and cars was with them for couple years. They are very nice and knowledgeable people.

anania H.

Please never visit this place I came to change to a new insurance I was waiting for my partner and a lady kicked me out of the parking lot. Very bad customer service. Good look with them