Otis Coates - State Farm Insurance Agent - Marlow Heights, Maryland

Introducing Otis Coates - State Farm Insurance Agent

Located at 3020 St Clair Dr, Marlow Heights, MD 20748, Otis Coates - State Farm Insurance Agent is a reputable insurance agency that has been serving the community with distinction. To get in touch with them, you can call 14234334 or visit their website at otiscoatesinsurance.com.

Specialties and Services

Specializing in a range of insurance services, Otis Coates - State Farm Insurance Agent offers comprehensive coverage for auto, home, life, and renter's insurance. Their expertise ensures that clients receive personalized policies tailored to their unique needs.

Key Points of Interest

• Black-owned Agency: Otis Coates - State Farm Insurance Agent is proud to be a part of the Black-owned business community, representing diverse entrepreneurship in the insurance sector.
• Veteran-owned Business: The agency is also owned by a veteran, demonstrating a commitment to supporting those who have served their country.
• Wheelchair Accessible Entrance and Parking: The office is designed to accommodate individuals with disabilities, ensuring accessibility for all clients.

Opinions and Reviews

With a strong presence on Google My Business, Otis Coates - State Farm Insurance Agent has received 61 reviews, averaging a commendable 4.4 out of 5 stars. Clients appreciate the agency's dedication to customer satisfaction, personalized attention, and knowledgeable staff.

For example, one satisfied customer shared, "I would like to thank you so much, Eric Coates. For doing a great job. A great guy who not only has a pleasant personality but is willing to go the extra mile to make sure that the job is completed and the customer is satisfied. Thank you for your patience in every call when I reached out to ask questions. Keep up the great work." Another reviewer praised Ms. Cynthia for her patience and expertise in explaining policies, noting that "Her patience and knowledge were fantastic."

👍 Reviews of Otis Coates - State Farm Insurance Agent

Paulette D.

5/5

I would liked to thank you so much Eric Coates. For doing a great job. A great guy who not only have a pleasant personality but is willing to go the extra mile to make sure that the job is completed and the customer is satisfied. Thank you for your patience in every call, when I reached out to ask questions. Keep up the great work.

Connie B.

5/5

Ms Cynthia
Broke it down to me the policy. She followed up with my request and explained to me so I could understand which I did. Her patience and knowledge was fantastic. She deserves a big star May the almighty bless and keep her Much love

Tanya F. S. -. J.

5/5

Recently, I purchased two life insurance policies from this location (State Farm). Ms. Cynthia Mims (Agent) assisted me with the entire process. She was very professional, friendly and knowledgeable about the entire process concerning life insurance coverage. She understood what I wanted and what I needed. She definitely made the process easy. When I was in the office, I had the pleasure to meet Mr. Otis Coates who is an Insurance Professional. He was very welcoming, friendly and kind. I really enjoyed our conversation about insurance coverage and how important it is to have. I have recommended this office (State Farm) to family and friends. Also, I am a satisfied customer.

Harold T.

5/5

Otis Coates and his staff are the best to ever do it at State Farm! Their customer service and knowledge of the product’s offered is second to none.They go out of their way to make sure you pay the best rate.

Monifa C.

4/5

Greetings, my experience with this office has been amazing. The support and assistance I received from Vanessa was exceptional. She is always professional and knowledgeable when it comes to my car insurance needs. Thank you Vanessa and Mr Coates.

Jasmine C.

1/5

I wholeheartedly can’t want to get rid of this insurance. I cannot stand this office. Every time I call I hear something different. If you want to change anything about your coverage you have to call at least 3 times to get it done. There’s an older lady that answers the phone— I’m not sure of her name but she tends to screw up everything when it comes to my policy. Then there’s one I’m pretty sure is Vanessa, who will tell me something completely different than what the older lady discussed when I call back. For example one person tells you to come in and sign something and then another will tell you that’s not necessary. When I came in to watch the video for the “good student” discount the TV wasn’t even working. Everything about this place has been unreliable and NONE of the information is consistent. I honestly can’t wait to not need this insurance company anymore. I would never recommend this office to anyone unless you’re desperate like I was.

Terrie M.

5/5

Cynthia Mims was a blessing, she helped to reduce life insurance policies that were not beneficial and she got me on the right track to secure my future for my family. She even provided financial planning services that I desperately needed. Cynthia went over and beyond what I expected and I am truly grateful. Thank you so much!

Alicia

5/5

This insurance company and agency is wonderful. My family and I have been part of the Otis Coates State Farm Agency for 30+ years. In those years, the staff has always taken care of us. I have auto and life insurance through State Farm and I don't have anything negative to say. They are always there to support and assist. I specifically appreciate the dedicated hard work of Victoria Vanhook (Miss Vickie to me). I'm always so impressed with her knowledge, quick service and how she personally knows my family and all of her clients. I am very appreciative of how you all take care of me and wish you nothing but continued success!