Ohio's First Class Credit Union - Cleveland, Ohio

Kenneth K.

😡Every since they Took over things haven't been right since. I've been there over 35 years.
they took over. Things haven't been right. Only thing good. Is Birthday long. and they won't too much for that now.😡🫡

Ali B.

Whenever I call....I can't get a person on the phone. It's very frustrating and makes customers/consumers lose confidence in this financial institution. Please provide better service and get an operator to answer the phone.

Jacquelyn L.

Took 8 tries to get through to the loan department. When they answered the lady was rude and didn’t sound like she wanted to be there. I needed a payoff letter sent to a dealer for a car I was trading in. She told me it be there by end of the day or in morning. Come 1pm the following day the dealership is asking me where is the payoff information. Once again call and get voicemail. Had to keep calling. Finally get through. To cancel any direct debts you have to give them another check? Come on when you get payment for the full loan you stop pulling the payments that’s how it works. Worst bank ever.

John J.

I’ve been an Ohio First Class Credit Union member here for almost 6 years & even though the same tellers aren’t there, the CURRENT TELLERS are amazing!! They are so helpful, kind, and they give the best answers when in doubt. They will get up and go ask questions and bring you the right answers.
Even the receptionist is so nice and friendly, gives a welcoming vibe coming in the door.

Bruce O. L.

I would rate the bank with a 9 only because I was on the property. I was welcomed by the security, there were three tellers assisting with one customer service person in the front. I really didn't know what to expect once I entered the bank. I'm not a fan of the phone service they provide but once there everyone was professional. Thanks to DeeDee and Lisa for their personal attention. For such a positive experience I will transfer money from my Chase account to the credit union.

Mike M.

Financed a vehicle through this credit union. First, I would like to start off that I work in the automotive and finance industry. They provided an excellent rate, and that's why I chose them. There have been MANY customer service issues. From setting up electronic payments, to insurance issues. I know just as well as anyone else in the business that if you are to finance a vehicle, you need to have full coverage insurance prior to taking the vehicle home for delivery. You also need documentation for proof of insurance to give to the dealer before you can take delivery of your automobile/motorcycle. Having given the proof of insurance to the dealer and being on my merry way I received a letter from 1st class credit union 2 months later in regards to not having insurance. Not only did they inform me of their miscommunication with the dealer, BUT THEY ALSO CHARGED ME $402 for not having insurance when I really did. The second problem was setting up electronic payments. I called multiple times to be transferred back and forth from several departments. It took 2 WEEKS to finally process my payment! (Come on guys I was basically begging you to take my money!!!) Overall, I highly recommend NOONE TO FINANCE WITH THIS CREDIT UNION! You will have nothing, but unresolved problems! Skip the headache and shop your rate elsewhere!

Ryan S.

I was paying my car note there for the first time, and I found an EXTREMELY long line. I was a bit taken off guard, and almost decided to turn around. I am glad I didn't though because the staff here is extremely knowledgeable and fast. The wait was somewhere between 5-10 minutes (probably about 7). Even with the fast service, the girl who attended to me was very nice and conversational. She was a college student and displayed interest in me as a person, something all cashiers should do.

P. C.

I moved out of state to Arizona and I had ATM issues and Anita Caldwell and others who working at Ohio's First Class Credit Union worked hard at handling the business for me.

I been a member here for 15 plus years and didn not know that I could travel or move out of town and basically walk into another credit union where they do "Shared Branch Services" and access funds in my personal account. 5 Stars on that as well. You guys should highlight that more. That's amazing 🙂

As far as callbacks... their call backs are timely and in the several cases where I expected a call back and didn't receive one the sincere apology was measured and met well beyond the banking expectations... apology totally accepted you guys "5 Stars" on that as well 🙂

So from here in AZ I'm able to access my account with no problems. What matters to me is all that matters to me. I'm good.

It's just hot here y'all 🙂