Jessica C.
1/5
I've been getting delivery for a few years now and this past year has been absolutely awful.
There have been several times where my delivery was not on time and I was without milk for 4 kids in the morning. Then I'm supposed to wait around all day for whenever they decide to come by so my milk/ice cream/cheese/etc doesn't spoil. I shouldn't have to frequently rearrange my schedule to accomodate a service that I am paying for. I understand things happen sometimes but this has become frequent. I don't even receive so much as an E-Mail about it.
When I call and ask where my delivery is the women on the phone are kind of rude and seem fine with customers being inconvenienced. One of them offered me free delivery for a few months which was laughable because if you pull up my account I already am mostly getting free delivery because of the amount of items I purchase that qualifies me for free delivery already.
One woman told me they are understaffed, so when someone calls off it can move people's deliveries. If you are that short-staffed that it's 2pm right now and I normally received my deliveries between 2-3am, you need to do a better job of staffing. 12+ hours late? Ultimately, your staffing problem is not the customer's problem.
I will just go to the store and buy milk.
