Mountain America Credit Union - Mesa: Southern Avenue Branch - Mesa, Arizona

Brad Walldorf

This review is going to be forwarded to local news agencies and hopefully spread throughout social media.. I have two issues with this company. The first is I have been a victim of selective enforcement and was not allowed a service that has been allowed by others (people I know). And it was the Branch Manager who enforced it. The second issue is fraudulent transactions on my account..

I have only been with Mountain America Credit Union since December 2023 .. since then my main checking account has been compromised 3 times with fraudulent transactions.. I’ve never had issues with other banks with fraud.. let alone 3 times in less than a year.

As far as the selective enforcement… It seems so trivial because all I wanted was some coins.. $100 in nickels .. They said they didn’t have any for “me”. I had gotten some from them a few weeks earlier .. and maybe a month before that as well.. Anyway they said they didn’t have enough and they only order so much.. I then asked if I could order some.. which I personally know people who have ordered coins from MACU .. After I made that request, the teller was clearly caught off guard and paused for a second.. She then went into the Branch Manager’s office for about 10 mins.. when she returned she said only business account owners could order coins.. I told them that I knew people who ordered coins here, and said I could down the road to CHASE BANK and fill my request without even being a member..

The Branch (Manager) with I have his card and won’t post his name (yet). Made it a point to enforce a policy selectively on ME !!

At this point, I don’t even feel welcome at that location.. and there aren’t many around..

I have a loan with the bank or I’d leave them completely.. In the meantime I will be opening an account at a different bank and keep my contact with MACU to a minimum.

In the meantime, this will be sent out to various media outlets.. and I may even look into litigation.. So frustrating and belittling at the same time..

Einar Johnson

Makenna was incredible with answering all questions and helping us with our loan. She’s the kind of worker that makes us always love going to MACU. She made sure we got the best rate, and sped up the process even though we didn’t have an appointment. Would recommend anyone goes here.

Melody Hughes

I’ve been a big bank customer most of my life but I’m finally free of big banks and a loyal customer of MACU. This branch is my local branch and I frequently do my business here. I have been in 7 or so times over the last 6 months and every time I go, I am always impressed at the high level of customer service, the knowledge of each rep and their recommendations for other ways I can save money. This is night and day from the past bank visits which were usually annoying, long and often unhelpful. I was there last week with a list of four things I needed to accomplish. Scott was my teller and he walked me through each request and got me on my way in a quick and efficient manner. More proof that MACU is unlike other financial institutions and a gem for anyone looking for a new bank. I highly recommend MACU and this branch in particular. Everyone here is awesome and I know you’ll have a great experience if you check them out. Thank you, Scott, for your help! See you next time!

Larry Bratrud

We needed help with some title changes and a Notary to document signatures. Sale involved three people and two deposits as well as printed Bill of Sales for the parties involved. The person helping us could not have done any better. She was expedient and exceptional in helping serve our transactions in a timely manner.

Now I know why we joined this exceptional institution.

Derek Manwaring

Scott was great! We opened a youth CD for my daughter and he made the process quite entertaining for her, which was really nice. He also helped me sort out several needs with my account.

Kevin VanderJack

Brooklyn is the best! I have had other service interactions in the past and she is always friendly, conversant, and very efficient with regard to my transactions.

Irma upchruch

I really like your Service since I used to live in Utah. And finally found you again in AZ. Keep the good work. Smiling and making Costumers feel like your home. Have a nice day!!!.

Walter Schmidt

I have been with Mountain America since 2008, when I had enough of the low-grade peasant treatment I've received from the big banks. I had not a single bad experience with Mountain America since the day I opened an account. I love this Credit Union. No matter what the requests or issues I had, they helped getting it resolved. They are simply the best.