Monticello Asset Management Co - Dallas, Texas

MERCEDES C.

The only reason they get one star is because you have to in order to do a review this is a terrible company they are liars and all about the money long story short they put I owe them money for months i wasn’t even living there and they put it towards my credit which is now effecting move anywhere

Frances G.

I lived here in 2017-18 and got evicted for slow rent (our fault for medical reasons). We ended up owing $4,000+ and it went to our credit, of course. I called to pay it and was told by a person in management to pay it through the online system, which she gave me access to. The only problem is, they NEVER reported the payment to the credit agency or the debt collections agency. I went in to the office and got a receipt printed, but due to the fact that it says for deposit and fees, the collections agency won't remove it as paid and no one, not even the collections company can get in touch with management. I've called and sent MULTIPLE emails.. even asked for a refund so I can pay the agency directly. Management before this currently lady was an absolutely joke. Maricella I think her name was, kept horrible records. I'm just trying to get my account updated because we can't move anywhere until we have a zero balance

Jordan B.

Do not lease any of these properties. Not only are the apartments bad, dealing with this company is a waste of your time. After paying a previous lease 6 months in advance, once we moved they kept our deposit and told us we over them almost $500 more dollars. We've been trying to pay this unknown debt for months now, and they never answer the phone. The one time they did the woman we spoke to was extremely rude and unprofessional, and all in all unhelpful in general. Now we are unable to lease another apartment (with a newborn!!) until they decide they want to answer the phone. So if you want to be charged money for no reason and be neglected definitely do business with these people. So over it.

Chassity B.

If I could have given NO STARS I would’ve! This place is past horrible! They discriminate and retaliate against residents. They lie on you, and try to rob working people for money. They never call you back or answer the phone. The only reason I believe I finally got a call back was because I stated on the voicemail I would be taking legal action. STAY FAR AWAY FROM MONTICELLO AND ANYTHING THAT DEALS WITH THEM!!! This company is a total joke. I will be taking every legal action necessary about my case because I want what’s right and the truth I will reach out to your president Nancy B Blackburn or whoever I need to talk to. I was wrongfully evicted, and this is fraudulent!

Yummy M. (.

There should be a bubble in front of the first star to indicate 0 stars!

Had an issue with me being told one thing communicated by office staff... but in reality found out it was the total opposite- putting me in a financial bind. Spoke with someone of authority at this management company and she was rude and unapologetic for her staff relaying false information and unwilling to work anything out because of it! She literally said she had to speak with her staff to see if she really told me what I said she told me.. and of course- Im the liar and no one ever said what I informed.
I make payments (ALWAYS AHEAD OF THE DATE) and get notices on my door because they dont consider checking and posting online made payments prior too drafting these individual notices and putting them on your door.
I've repeatedly reported maintenance issues and all they do is patch things... This money hungry company will NOT COMPLETELY REPAIR a thing! They only care about money netted for the owner each month and raising rent- as this is posted as a goal in one of the offices (montgly net income goals)...
Do yourself a favor... Choose a place where this company doesn't manage it. Arlington, Tx

Sad... It's 2022 and no renovations, upgrades or anything... 9 year resident offered NOTHING but rate increases each year. No upgrade, splash of paint on a wall, new appliance...NOTHING... Well.. I take that back: resurface the tubs only... smh... I'll say it again. 9 YEARS and that has been the only offer... I've paid well over 50k+ over 9 years and all that has been offered is increased rent and a tub resurfacing this year- #Wow... Greed always ends in downfall. This company does NOT value its residents at all.

timothy H.

Definitely look at the properties that they own and don't move to them. I live at one of their properties in Sherman Texas and the management here is a joke. The only good thing about about castle Hill apartments is the maintenance man he is always helpful, but thats about it. They are discriminating. The cops are out here all the time. The I'mmanagement is on a lame power Trip. just Rude women. They only care about what's in their pocket not the quality of their staff or the interest of their residents. Also the apartments have roaches and ants.

Derek P.

If I could give 0 stars, I would. In fact, this "Management Company" shouldn't have any stars. However, my father and his girlfriend at the time supposedly lived in Ridgeway Village apartments in Midlothian, TX about 7 years ago. My name was forged on this lease application. In 2016 I get a call from a collection agency called ProCollect Inc. This collection agency called everyone from my job, family members, to my spouse DEMANDING money, or they could take me to civil court.
After almost 3 years of calling Ridge Way Apartments and ProCollect, nothing has been resolved. The apartments told me to contact their lawyer; Every time I send her an email, she doesn't respond. After almost three years of asking ProCollect of to supply supporting documents that my name was in fact on this lease, I finally got the "paperwork" ONLY because I filed a complaint through the Consumer Financial Protective Bureau. Once I received the ONE document with my information on it, I knew from that minute that wasn't my handwriting nor was it my information or signature. The lease holder is a career criminal who fraudulently obtained not only my social security number, but my great grandmothers social also. My great grandmother is almost 100 and hasn't been coherent in over 20 years. Ridge way Apartments also told me they got rid of all their paperwork that goes back beyond 4 to 5 years and hasn't returned my calls either. I have spent hours upon hours that total up to a weeks worth of time dealing with this. Cindy at Ridgeway Apartments says "Sorry but there's nothing we can do about your name being forged." If you want to live in an Apartment Complex that forges/accepts forged signatures, THIS IS THE PLACE TO LIVE IN. They love to use and fraudulently obtain social security numbers.

Rebecca H.

Worst worst worst experience ever!!!! So my fiancé applied 1 week ago and they are just now getting back to him and they told him he's getting denied because they know he's with me like wth I am not a criminal I always paid my rent on time never bothered anyone. I do owe them money I was struggling lost my job I lost my apt I didn't know what to do and to top it off they are over charging me on what I owe they are charging me almost 2000 when rent was 775 . So now here we are struggling to find a apartment because these people want to act like I'm a damn criminal. My fiance will file fair housing on them because that's no good reason to denie him what if we split they going to denie him because I'm the mother of his daughter that is outrageous!!!