Matt Gardner - State Farm Insurance Agent - Bel Air, Maryland

Alpesh K. P.

I am writing to express my deep concern and disappointment regarding a recent experience with State Farm. I have been a loyal customer, holding an auto insurance policy with your company. For the past term, my six-month premium was $780. However, upon renewal this year, my premium was unexpectedly increased by $200 — bringing the total to $980 — without any explanation or changes on my end.

I contacted your customer support to understand the reason behind this significant increase, but to my surprise, the representative was unable to provide any justification. Instead, I was advised to "go and appeal to the Insurance Commissioner" if I had concerns. This response was not only unhelpful but also dismissive, and it reflects poorly on the standards of customer service I had come to expect from State Farm.

As a policyholder, I believe I have the right to transparency and respectful communication. Sudden increases in premiums without a clear reason or communication erode customer trust and loyalty.

I respectfully request:

A detailed explanation of the reason behind the premium increase.

An internal review of how such matters are being handled by your customer service team.

Consideration for a premium adjustment if this increase is found to be unjustified.

I sincerely hope this feedback is taken seriously and addressed with the level of professionalism State Farm is known for. I would appreciate a response at your earliest convenience.

Justin-lee R.

Me and my wife have been with Matt's firm for around a year now. He carries our cars, RV, and life insurance. The best part of a local insurance agent is always being able to talk to the same person. No call center queue, no random company people that didn't care about you. His staff is genuine, friendly, knowledgeable, and extremely knowledgeable. Great rates, great service, HIGHLY RECOMMEND!

Robin C.

We had a phone review of all our accounts with Angela Boone yesterday. She was awesome. She explained all of our policies and went over all our information. Angela is definitely a good addition to your office.

Melanie W.

I switched my personal auto policy to State Farm a few months back and since it resulted in a cost savings, I recommended my husband get a quote for our business insurance. We ended up switching to State Farm and it’s been an absolute disaster to say the least. We ended up switching back to our previous business insurance provider, who are more expensive but competent. My husband received a notice from the MVA requiring proof of insurance on his business vehicles. He sent an email to Bryan Gamble asking him to provide proof of insurance of February 18th. Picture of email below. Bryan never did so now the registration plates have been suspended on all of the work trucks. I’m pricing out insurance now to switch my personal policy as I no longer want them having any of our insurance policies after this experience.

Andrea H.

I had the pleasure of speaking with Matt Gardner at State Farm, and his professionalism was exceptional. When I called with questions regarding my policy, he demonstrated remarkable patience and expertise.
Thank You Matt

Tracy C.

Hey hey my insurance premium has increased significantly I'm working with a state farm agent named Jack. This man cares about his clients and is still trying to figure the specific reasons why the increase. I'm grateful to be blessed with such good hearted people ❤️ thank u s.f

A. K. W.

Angela Boone helped me navigate My choices for auto home and life insurance. She explained everything in detail to help me to make decisions for my policies. I never felt ill uninformed About my decisions. Thank you to the entire Matt Gardner team!!

Anthony M.

I called my State Farm office today spoke with Lauren about something’s I had to get straight with my policy she answered all my questions and even sent me a follow up text of what we had discussed very helpful and nice to to talk to I appreciate all you guys at Matt Gardners office you guys are great and do a great job