Mark Redmond - State Farm Insurance Agent - West Chester Township, Ohio

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Mark Redmond - State Farm Insurance Agent

Located at 36 E Crescentville Rd, West Chester Township, OH 45246, Mark Redmond is a highly respected State Farm Insurance Agent. With the phone number 32217836, customers can easily reach out for assistance. The agency's website, insurancewithmark.com, provides comprehensive information and services.

Specialties

The agency specializes in various areas including insurance agency, auto insurance agency, home insurance agency, life insurance agency, and renter's insurance agency. They aim to provide tailored solutions to meet their clients' diverse needs.

Accessibility and Customer Service

Mark Redmond State Farm Insurance Agent is committed to ensuring accessibility for all customers. They provide a wheelchair accessible parking lot, making it convenient for everyone to access their services. The dedication of the team, including Haley and Jenn, is commendable, as they go above and beyond to provide excellent customer service. Whether it's through prompt responses or stress-free policy management, their commitment to customer satisfaction is evident.

Testimonials and Reviews

With 190 reviews on Google My Business and an impressive average rating of 4.9/5, Mark Redmond State Farm Insurance Agent has garnered a stellar reputation. The agency has consistently received praise for its exceptional customer service, making it a top choice for insurance needs in the area.

One satisfied customer noted, "I can't say enough good things about Haley and Jenn at Mark Redmond State Farm They are incredibly helpful, always quick to respond, and go above and beyond to provide excellent service."

Conclusion

In summary, Mark Redmond State Farm Insurance Agent is a reliable and customer-focused insurance agency located at 36 E Crescentville Rd, West Chester Township, OH 45246. With their wide range of specialties, commitment to accessibility, and outstanding customer service, they have earned a well-deserved 4.9/5 rating on Google My Business. For those in need of insurance services, Mark Redmond State Farm Insurance Agent is a top recommendation.

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👍 Reviews of Mark Redmond - State Farm Insurance Agent

Anthony H.

5/5

I can’t say enough good things about Haley and Jenn at Mark Redmond State Farm! They are incredibly helpful, always quick to respond, and go above and beyond to provide excellent service. Whether I had questions about my policy or needed assistance via email, they were prompt, knowledgeable, and made the process stress-free. Their dedication to customer service truly stands out. Highly recommend reaching out to them for your insurance needs!

Jasmine C.

5/5

I really had a great experience here by far the best. I was in need of looking for a new car insurance since the previous one that I had was just no longer benefiting me and when I first came in, I was attended very quickly and I got all my answers questions and everything was very friendly environment along with fascinating equipped, and I was out in less than 30 minutes. By far, probably one of the best experiences that I’ve had so far in regards of car insurance since I am used to having bad service with rude people. Jenny was very kind, informative and patient. I am most definitely going to let friends and family know that they should come here!

gianna W.

4/5

Hailey is an AMAZING representative. We have constantly had billing problems (we hate State Farm for that) but I have spoken to her many times and she is always kind, knowledgeable, and patient. Working in customer service myself, I see the effort she puts in to make each customer happy, she deserves a raise ;).

Nuran A.

1/5

This past June I talked to a very nice agent about getting Auto, Home and Umbrella policies. I provided every information that I was asked for. I provided my teen drivers' information(age, drivers licence etc) and talked to the agent about how it's important to have an umbrella policy with having a teen driver. We paid about $3700 for all three policies and moved on with our lives. Two months later I am receiving additional charges from StateFarm with no explanations. I call the office and was told that they will look into it and let me know. Didn't hear anything so called again and again with no one answering the calls or returning my messages. Apparently they had covid :// The reason is that they missed the teen driver information on our filing process, so the help they can offer is taking the payment over the phone. Some big help! No apologies or anything. I told Mr.Redmond more than once that an apology would go a long way but he still wouldn't and talked to me like I was a nuisance in a very respectful manner. I asked Mark Redmond if I was in an accident, how do I get through them since no one is picking up the calls. His answer was " I am speaking to you now". I wish I could also be another satisfied customer on here but I feel cheated by this agency. I spent many hours talking to insurance companies to get the lowest insurance premiums for my family. They just casually ask for more payment after the handshake and full payment. I ended up paying an additional $183. Apparently, if I refused to pay for their mistake, my insurance cover would be canceled. I filed a complaint with the Department of Insurance in the State of Ohio but don't expect anything to come of it unfortunately. Consumer protections are no longer there. Just wanted to let you all know about my experience.

Orlando D.

5/5

Mark Redmond is an amzing person. He provided me home and auto coverage quick and efficiently. What I loved most of all, is that he made sure that the coverage I needed was affordable to me. Thanks again Mark!

Jeffrey G.

5/5

What makes this State Farm agency great is its personnel (Marc Redmond, Haley Colt,...) who are very efficient and diligent in providing responses to our needs. As an international business with many specific needs, State Farm has come through with proper service requirements so as to help move our business forward. Would highly recommend this particular group if you are interested in fast, courteous, and efficient services.

BRIANA C.

5/5

I will be recommending this agency to all my friends. Their prices are very reasonable and their service is phenomenal. Thank you Haley for all of your help.

Bobbie T.

5/5

I been with State Farm for 25 years l’ve never had any problems with any of my claims. They were taken care of in a timely manner. When I would call ofc with questions they were always willing to help