MAC Federal Credit Union - Fairbanks Branch - Fairbanks, Alaska

MAC Federal Credit Union - Fairbanks Branch is a well-known financial institution located in Fairbanks, Alaska. The branch is situated at 541 10th Ave, Fairbanks, AK 99701 and can be reached by phone at 9074561253. Their website, macfcu.org, provides a wealth of information on their services and products.

This credit union is known for its federal credit union, ATM, and loan agency specialties. They offer a variety of financial services, including checking and savings accounts, loans, and credit cards. The Fairbanks branch provides a convenient drive-through service and is wheelchair accessible, with wheelchair accessible parking also available.

MAC Federal Credit Union has received a total of 145 reviews on Google My Business, with an average rating of 3.1/5. While some customers have reported positive experiences with the credit union's customer service and loan options, others have noted challenges with the online banking platform and communication from the credit union.

For those considering MAC Federal Credit Union, it's recommended to explore their website and carefully review the terms and conditions of any products or services you're interested in. Consider reaching out to the credit union directly by phone or visiting the Fairbanks branch in person to ask any questions and get a better sense of the level of service they provide.

Overall, MAC Federal Credit Union is a solid option for those in need of federal credit union services in Fairbanks, AK. With a variety of financial products and services available, as well as convenient drive-through and wheelchair accessible options, this credit union is worth considering. Don't hesitate to contact them through their website or visit their Fairbanks branch to learn more.

Reviews of MAC Federal Credit Union - Fairbanks Branch

Bea Bird

1/5

I stopped by this location to get some information and set up an appointment. The doors were locked before 5 pm and Google stated that they were open until 6. The building is not welcoming or informative. I called the number listed on Google and only received automated prompts with no options to speak to a person. It is disheartening to look to a financial institution and not be able to find a real person. This credit union was highly recommended by neighbors and colleagues. I find the status quo in Fairbanks to be lacking and operational under last chance circumspection.

rairin cruz

1/5

Terrible bank! This bank will not make contact with you or work with you on any matter. Right now I just got back from some training and I'm told I have to pay 3k and that they supposedly contacted me (Lie). I asked if there's anything I can do they said no I would have to pay 3k on the spot. My wife is pregnant and almost due so we cannot make it to the hospital a hour away. Thanks Mac!

Matt French

1/5

Avoid this bank like the plague. I wish I could rate them lower. If it comes to loan processing and getting you locked in as finance cattle they do a fantastic job. Beyond that anyone who picks up the phone is completely useless. They can't provide answers to basic questions and everything by design screws over the customers. It's like they wait for the computer to generate their responses. If you want people who can't think, only see black and white, and could care less about you as an individual handling your money than this is the place to do business.

Salvatore Zurawski

1/5

I have had them for 15 years plus. I am not sure why I ever stayed them tbh. They lock your card randomly, even if you go to that location regularly. Everytime you get a large deposit, they hold it and tell you. You've never had that large of a deposit before, so they can make money, look this up, it's a common practice with banks. My card has been locked dozens of times, every single one was on a valid transaction, verified by me. Someone emptied my account, yet somehow they did not catch that tho. it took almost a month to get my money back and they refused to provide me with any deatails about the fraud.

Anthony Mendez

1/5

Horrid service, finished paying off a loan from another dealership, and management forgot to discontinue auto pay on an already paid off loan despite calling to ensure that payments would not continue. Money was not given back since “it went towards a loan”

Leann Jandreau

1/5

We went with this bank, when buying our new home. The whole process was a train wreck. We were not kept informed throughout the process. I would ask questions that would go unanswered. The closing date was constantly changing without our knowledge. When we finally closed, paperwork wasn’t filed correctly. Honestly I wouldn’t recommend using them for any of your banking needs.

Jessica Whitmore

1/5

Have been working with MAC to finance a vehicle. Have been working on this so long I’ve had to have 2 different pre approvals due to one expiring because I was having an issue finding the right vehicle. I FINALLY found a vehicle Saturday morning. I spoke with MAC 2 separate times this passed Saturday making sure I had EVERYTHING I needed. Got to MAC only to find out I suddenly needed 6 pay stubs instead of 3. The only thing the loan officer said was “yeah I’m not sure how they calculated with 3 pay stubs.” So after 20+ communications with the bank over 2 months time, I took off of work for the morning and so did the seller of the vehicle for our time to be wasted by something as simply as no one taking enough time on the MULTIPLE occasions we have spoke to say “it looks like we only have 3 pay stubs, we will need at least 6.” Not to mention during my last phone call with them Saturday I said “I am hoping to come in Monday morning to finalize. Is there anything else I need?” I have to be honest, it’s pretty easy to simply look at the screen over the course of a month and say “Hey it looks like we only have 3 paystubs for some reason, we’re going to need 6.” The loan officer was able to tell me this within 5 minutes of sitting across from me. That should have been possible by phone. How disappointing.

James Johnson

5/5

Amazing experience everytime im there! The wait can be a little long due to short staffing but everyone is so nice that im happy to wait.