LEUSCH Insurance Services Agency, Inc. / INSURANCE CONCEPTS - Lakewood, Ohio

Jon T.

When I made the call to Mr Leusch, he responded immediately. There were no corporate automated prompts or, call center scripts, there was a person on the other end of the phone. That was most comforting. He was able to assist me in the auto accident that I was in. Polite&Professional!
Not saying some of my calls that day weren't Robots but This one was Not. Thanks Sir!
I WILL recommend LEUSCH Insurance To anybody lookingfor informative person-ability matched with reliability. Drivers, Home, Boat, Motor!
J.T.

Jess L.

Very friendly and professional. While away at school, my car was damaged during an accident that was both mine and the other driver's fault. With one call to my agent, Leusch Insurance was able to make my claim disappear with no money coming out of my pocket. It made my first accident as painless as possible. Thanks Leusch Insurance, I'm a customer for life!

Joan K.

Being new to the world of investment real estate, I needed all the help I could get. Leusch was recommended to us by an attorney who uses Leusch for his investment real estate.

I felt very comfortable in dealing with both Bob and Hillary. They took the time to explain and re-explain how to protect the investment property without overspending and the difference between policies and carriers. They have access to a wider range of insurance companies than my personal home/auto insurance carrier thus providing me with more affordable protection coverage for the individual properties as I acquired them.

More recently, they used their resources to obtain a single policy grouping the properties which offers annual financial savings, better insurance coverage, convenience of premium payments, and ease with property changes/acquisitions. They are also taking care of cancelling the old policies and getting the premiums refunded. So far I have been very pleased with Leusch's business dealings.

From my GENERAL EXPERIENCE IN PHONE CONVERSATIONS WITH ANYONE, I ask when to expect a return call or an action item to be completed, then I follow up with that person a few days after the designated date if I have not heard back from that person. Life happens to all of us and if I need something done, it is MY RESPONSIBILITY TO FOLLOW UP.

LEUSCH I. S. A. I. /. I. C.

PRESS RELEASE:

LEUSCH Insurance Services has recently begun selling affordable, high quality auto insurance from AAA. With auto insurance through AAA there are many ways to save. For instance, you get:

· An automatic discount for being a member of AAA
· Discounts for accident-free drivers
· Discounts for insuring more than one vehicle, or your auto and home
· Discounts for safety or anti-theft devices such as air bags or car alarms
· Discounts for good students

Plus, you'll be covered by a company that’s trusted by more than 1,000,000 drivers across the Midwest. AAA’s insurance affiliate* is rated “Excellent” by A.M. Best, and your policy is backed by fast, efficient claims processing any time, 24 hours a day, seven days a week.

Joshua C.

These guys only get two stars, because they were ok at one point. When I first started looking for an agent for my first duplex Hillary was very helpful. I bundled my auto insurance and everything with them. The process was relatively smooth to get set up, and I had everything I needed.

Fast forward to after they have my business, and now it is impossible to get in touch with anyone. On several occasions it has taken more than a week for someone to return multiple calls, emails, etc. It usually takes some sort of escalation before anyone answers. Don't even bother posting business hours if you are never in your office or able to pick up the phone! It was so bad that my wife had to drive our car 6 hours coming back from a business trip without insurance, because we had no response for more than a week. This was not a one time thing. At least 3 different occasions this was a problem.

Now we are looking to buy another house, and our closing date is being pushed back because no one is available Monday - Friday during their posted business hours. I will be finding a new agent for this house, and taking the rest of my business elsewhere as soon as the policies expire.

In their response you will notice that these people can do no wrong. If they were willing to learn from mistakes this could have been resolved without a bad review. Shame some people are incapable of admitting when they are wrong, and make no effort to improve. I have posted evidence of their negligence and horrible delays in service for two examples. This does not even consider the countless voicemails left.

1) 22 March asking to activate insurance. No reply so sent second email on 9 April. Finally I get a reply on 12 April that the insurance is somehow active from 10 April. I'm not sure how insurance works retroactively.

2) Similar situation and similar excuse on October 25th. Four days after my wife had already been driving the car.

Jennifer W.

Very unprofessional.

Called this agency to get a quote on my two houses, 3 cars, and a boat.
Asked to speak to someone in sales, when the girl who answered the phone, named Hillary, said she could help.
I should have known better then....
After going through the pain staking and time consuming process of giving all the details, we hung up.
That was two months ago, and I;m still waiting for a quote/ call back.

Onto the next agency....

Erin J.

Bob at Leusch insurance is a friendly and experienced insurance professional who always makes time for his customers and his vendors.

Becky N.