Legacy Asset Management, Inc. - Fayetteville, Arkansas

Emily C.

Super shady and in adequate company. My window was broken for over a year providing a safety and resource efficiency issue (higher ac costs). I just received information about my move out and turns out only half of my deposit was refundable. The lease has all kinds of things woven in there like they can show your apartment while you still live there (this happened to me, literally had to have strangers in my apartment). Every experience I've had when reaching out has been horrible. The first guy would complain about his job to me and then the last lady yelled at me and then hung up on me when I was asking about my still broken window. This company sucks and I hope they go bankrupt. They've already changed their name and the owner is a shady developer. How do you sleep at night?

Ronna R.

Overall, I had a positive experience while living here. Dee, whose cell number I provided with, was a prompt and effective communicator, who always answered whatever questions I had. The apartment was clean and move-in ready.

The response to my maintenance needs was prompt and friendly.

On the constructive side, very rarely did someone at Legacy's main office phone number actually answer the phone. Nor could anyone in the office help me if I went in to speak with someone, unless Dee was there. In other words, if Dee was working outside the office, no one else could help me, which I found frustrating.

If a tenant wants to rent month-to-month after their lease is up, they have to pay an extra $100 per month over their existing rent, which I think is excessive.

The move-out process was straight-forward.

Security deposits are refunded in 45 days or so once they check over the apartment. They will send you an email with a disposition letter stating how much you're getting back. It includes an email address you can write to with any questions or clarifications needed. However, I wrote to them but got no reply. So no email address is helpful if they don't reply.

I had a good experience overall, but Dee should not be the only one responsible for all the communication in my opinion. Communication is an area that needs improvement for Legacy as a whole.

Suzanne L.

Management staff endorsement here for East Fifth Street townhomes in Fayetteville. Dee was always responsive from initial tour to my exit. Dale and maintenance staff were pleasant and performed magic in a unit that a previous tenant had not cared for properly. Thanks Dee, Dale and other team members!

John R.

There are a few bad reviews on here, but I have not had issues, Dee is a great landlord, she responds with the quickness, she is always polite. Helps whatever is needed. Most landlords are not pleasant, but she is. I am gonna renew my lease

Jeanie L.

I’ve had a really positive experience with Legacy, especially as of lately. The management had some changes and since then there’s been a huge shift in attentiveness to tenants.

Dee, the Property Manager, has been incredibly helpful, efficient and kind. She’s dealt with any issues I’ve had within 24 hours.

Dale, the Maintenance Manager, has fixed multiple problems for me and it’s always been timely and seamless.

I just signed my third year lease with them a few days ago and have nothing but positive things to say since the switch over of staff.

Bandi H.

Worst experience ever renting. Property manager was incredibly rude and the whole place had roaches, they sprayed twice the whole year I lived there, and maintenance never responds to requests. I lived there the last 3 months of my lease with a broken window they never fixed and the dishwasher always leaked. I also got scammed outta $750, I paid first and last month rent when I moved in and I still had to pay the last month rent again before I moved out.

kierstin R.

By far one of the least professional encounters i’ve had with a company. I had plans to move in and take over my friends lease, and then decided against it. I never signed a lease so I assumed we were fine on all fronts. I get a slightly disrespectful email telling me i have to give notice to vacate, though I never moved in. And they say legally I applied and asked for a move in date acting like I was still responsible for some costs. Regardless, never moved in, never signed a lease, and then was spoken to disrespectfully. Take this as a warning and go literally anywhere else.

emma J.

If I could leave no stars I would. Awful management & communication. My toilet was broken for weeks on end multiple occasions. My kitchen was infested with cockroaches and all that was done was a simple spray. The last 3 months of my lease I was unable to use my kitchen due to the overwhelming amount of bugs everywhere. They began to come into the other rooms in the apartment as well. Absolutely disgusting. Something was done with the sewage and the waste water was all over the sidewalk with no signage or warning. Definitely some sort of health code violation. All in all DO NOT sign a lease here unless you are wanting to be miserable for a year. I understand that the rent is cheap, but I should be able to live in my apartment without having bugs bite me while I sleep. I tried to contact management on many occasions and more often than not I received absolutely no response. The maintenance team is very sweet & helpful. That’s quite literally the only positive thing I have to say.