Jordan Mertens Agency LLC American Family Insurance - Colorado Springs, Colorado

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Introduction to Jordan Mertens Agency LLC

For individuals and families in Colorado Springs, Colorado, Jordan Mertens Agency LLC represents a dependable and client-focused resource for a comprehensive range of insurance needs. Located at 2746 E Bijou St, Colorado Springs, CO 80909, United States, and easily reachable at 719-382-7496, this agency operates as an American Family Insurance affiliate, providing access to a robust selection of policies designed to protect what matters most. Their website, amfam.com, serves as a central hub for information and online quote requests.

Specializations and Services

The agency’s core specialization lies in insurance agency services. However, their offerings extend considerably beyond a simple sales operation. They provide coverage for:

• Auto Insurance
• Homeowners Insurance
• Renters Insurance
• Life Insurance
• Business Insurance
• Supplemental Insurance

Jordan Mertens Agency LLC distinguishes itself by focusing on personalized service and a deep understanding of individual client circumstances. They prioritize building long-term relationships based on trust and responsiveness.

Accessibility and Amenities

Recognizing the importance of inclusivity, the agency is committed to accessibility. The location boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that everyone can easily access their services. This dedication to accessibility reflects a broader commitment to serving the entire community with dignity and respect.

Client Feedback and Reputation

Jordan Mertens Agency LLC has garnered significant positive feedback within the Colorado Springs area. As evidenced by the 94 reviews on Google My Business, the average opinion is a remarkable 4.9 out of 5 stars. These reviews consistently highlight the agency’s dedication to providing knowledgeable advice, competitive rates, and a genuinely helpful experience. Specifically, numerous clients praise the responsiveness and thoroughness of the agents, particularly Nina Phelps, who is frequently noted for her kindness and ability to thoroughly explain complex insurance concepts.

Contact Information and Recommendations

To learn more about Jordan Mertens Agency LLC and to obtain a personalized insurance quote, we strongly recommend visiting their website: amfam.com. You can also contact them directly at 719-382-7496. Given the overwhelmingly positive feedback and their commitment to accessibility, this agency presents a strong choice for anyone seeking reliable and professional insurance solutions in Colorado Springs.

We believe that exploring their services further online is the most efficient way to discover how they can tailor an insurance plan to your specific needs.

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👍 Reviews of Jordan Mertens Agency LLC American Family Insurance

Erin L.

5/5

Nina Phelps was so kind and helpful. She gave me great quotes and took the time to explain things to me and give me tips on navigating insurance. I asked for a quote from Nina because my parents have been with her for a long time and they raved about how kind and competent she is. Would highly recommend!

Carmin C.

5/5

If I could give 6 stars, I would! Nina P. was a pleasure to work with and provided exceptionally detailed information about the different coverage options available. Thanks to her expert guidance, I felt confident in making an informed decision about my insurance needs. I highly recommend reaching out to Nina for anyone seeking top-notch insurance advice!

Sheri J.

5/5

I was in the market for new home/auto insurance and when I reached out to the Jordan Mertens agency I found Nina extremely helpful in giving me quotes. I have since switched to American Family and Nina has been incredible to work with getting everything setup with my 3 new policies. I would highly recommend this group for your home/auto insurance needs!

Carl B.

5/5

Nina treats me fantastic every time I talk to her to pay. Great insurance family 😃.

Alea M.

5/5

I had to make some changes to my policy and Nina was so attentive to my situation and helping me through the process. She answered all the questions that rattled my brain and got me a great rate on my new car! I highly recommend not only Jordan, but the excellent team that backs him! Thank you so much Nina!

Rita R.

5/5

Nina is fantastic! We spoke on the phone today and she was very knowledgeable and considerate. She spent a lot of time explaining how my policy was changing which I really appreciated. I have been with American Family for several years, and am grateful for their continued service and transparency.

Gwinna T.

5/5

Nina was extremely helpful and informative in making
sure our billing was addressed correctly, and then helping me switch to paperless. She was very kind and the call we had wasn't remotely stressful or confusing. It was such a breath of fresh air. In addition, when I called back I didn't have to be put on hold at all or wait a long time for the phone to be answered. All of our communication was very prompt and clear. Absolutely excellent customer service!

Michelle K.

5/5

Jordan took over our account because our agent of 26 years retired. His evaluation of all of our policies helped reduce premiums. He was thorough, knowledgeable and helpful in providing a savings. Highly recommend. And Nina was most helpful and knowledgeable in seeing through the changes we made. She's awesome too!