Golden State Property Management - San Jose, California

Nika C.

We had a great experience renting a house through this company. The communication was clear throughout the entire process, and the check-in and check-out procedures were smooth. After we completed all the cleaning requirements at the end of our stay, we received our full security deposit back without any issues. It was a very professional and trustworthy experience, highly recommended!

Alireza N.

So after 10 days of wasting time I can tell "you will be dealing with disingenuous people in the Golden State Property Management who doesn't have the slightest regard for your time".

My horror story went on like this:

I applied for 923 Live Oak Drive, Santa Clara on 01/07. Our credit screening and eviction report came clean on 01/09. Didn't receive any update after that regarding my application till 01/10. Called here and spoke with George, he said he needed to verify the employment. He had been doing God knowing what till then. He emailed my supervisor and immediately got a confirmation. I texted him and didn't receive a response on 01/10. Fast forward to 01/13, I had to call again to follow up as they will never call you back about anything.

It was then that I was able to talk to Daniel (property manager) and he said my application had been approved and he is offering me the apartment. But he never offered me the apartment. I have been calling them for three days now and they are playing squid game with me.

Stay away!

Lana R.

It’s a pity I didn’t read the reviews before reaching out to them.. We were denied. This year, we came, looked at the house, and submitted two applications. The next day, they called us and said that all adults must submit applications. I explained that my mom recently came to America, she has no credit score, no history, and a low income. They told me it’s not a problem — they would consider the total combined income of all future residents.
On April 24th, we submitted all three applications. They called us and said to wait three to four days for a response. By May 7th, we still hadn’t heard back from anyone, so I called them myself. They told me the agent handling our house was unavailable and would get back to us. We waited another two days, and again, I had to call them myself. They finally connected us with the agent, who told us that we didn’t meet the criteria for this house — even though my husband and I have an income of over $200,000 a year, plus my mom’s income of $50,000 a year.
We asked about a refund for the money we paid, and they said no, it was an application fee. And now I have a question — how many people came, paid $45 per person, and got the same result? I have a suspicion that they were purposely scheduling a large number of showings just to make money off people. The best advice I can give everyone is to use Zillow, either through agents or directly with landlords — $30 a month, much simpler and much better. For exactly 19 days, we didn’t receive any response. I have a question — how can a house stay on the market for almost 20 days while they claim to be looking for potential renters? This is a fraudulent scheme, and we will be filing a complaint with the BBB to have this company investigated and their clear violations addressed. And they also have another interesting thing. When you fill out an application and mention that you have a pet, they redirect you to PetScreening, where you’re required to list all your dog’s vaccinations and pay $30. For what? I don’t understand. Luckily, I didn’t have a chance to do it. It turns out they work with PetScreening, a company that takes a cut from every person paying $30 for absolutely nothing. And I’m glad I didn’t go through with it, because it’s a complete scam. Honestly, I’m even glad we didn’t end up dealing with them, because after reading the reviews, I saw how many people say goodbye to their deposit when their lease ends. This company will bleed you dry — they’ll take your last dollar. And an $800 cleaning fee is just outrageous.
P.S. And I also noticed that you often respond to negative reviews by saying that the person under that name is not your client. But you fail to consider the fact that people don’t use their real names and surnames on Google accounts. That’s a very narrow-minded approach on your part. And you don’t even need to reply to me. All the best.

Jordan G.

It was one of my best renting experiences with Golden State Property Management they were always very nice amazing customer service and informative with any update's. Anytime I needed maintenance done they were quick and efficient with any work that needed to be done on the house I would definitely recommend renting with Golden State Property Management they know how to treat people right.

Dan S.

Golden State does a great job, their tenant portal makes requesting maintenance extremely easy, they schedule repairs very quickly. Also great to pay the rent easily.

Presiliano R. C.

Home address to stay away from:
1472 Cresthaven Lane San Jose CA 95118

-Pest Problem (Rats, possums and lots of spiders)
-Front and Back Lawns are not taken care of
-Carpet Stairs and all of upstairs (they don’t replace, they just try to shampoo them)
- Wooden floors downstairs that creek and are worn down, have stains and big scuffs

Property Manager (Sandi) was a very difficult person to deal with. Non responsive. Multiple times when issues came up with the house, the responsibilities feel on us.

The neighbors stated the house was a party house before our family moving in. House was run down. The previous tenants were college students that did nothing but party and destroyed the house. Therefore left us with a lot of unnecessary problems. Rats, backyard and front yard were trashed. Windows didn’t open and close properly.
Closet doors didn’t open and close properly.
Plumbing took three service trips to fix, kitchen leak, flooded the whole kitchen.
Pest removal was ongoing on our whole year lease and is still probably going through this service.

We moved out because of these reasons. Found a more responsive/professional property management.

We are now having to deal with our deposit being withheld from previous damages we communicated and wanted documented that the previous tenants left. Which was not done due to a non responsive property manager. Understandable to pay cleaning fees of $800. But all the extra fees and maintenance cost they charge are unnecessary. Seems like they will do anything to keep your deposit.

Completely unacceptable and unprofessional.

Do not rent from this property management.
They will be unresponsive, neglect repairs and maintenance. They will hook you in a year lease and not give you your deposit back or try and short you

Nhumai L.

Sandi is racist. We look at the house and we applied and have questions she never get back to me. When I called her to ask question she yelling at me. I am also a landlord, I will never hire this kind of agent to work for me. First time I experienced the agent yelling at potential tenants.
Racist agent

Pete L.

Golden State Property Management has provided me with 13 years of top-notch property management services. Sandi Moser and Lucy Moreno have managed my Campbell townhouse rental with the utmost of care, keeping me informed of any tenant or property issues so that they can be quickly addressed. Their knowledge of local rental laws is vast, and their communicated plans for new listings, property viewings and tenant walk-throughs at lease termination are much appreciated. Monthly owner statements and year-end financial reports are detailed and accurate, making tax time a breeze. I couldn't be happier with the services provided by Sean McCarthy's GSPM team!