Golden 1 Credit Union - Stockton - Stockton, California

Eric Neitzel

I absolutely love banking at Golden1. Hopefully they update this location, the address is no longer on March Lane, it’s over on Pacific Ave in Sherwood Mall in front of Macy’s. I have never had any issues with ATMs or service. Sometimes they get busy in the bank but honestly who actually goes into a bank anymore unless you need a loan or something like that? Heck you can even do that online.

Marianne Dedios

I haven't used this branch since they moved and have no drive thru. I'm not driving to Morada when the previous branch was 3 blocks from my home. I use other credit unions that have drive thru and no fees.

Alexander Gama

Very poor and terrible service to make members & potential new members wait outside inline like prison yard (you treat people like delinquents they will act like it,so sad). Elderly are waiting in hot weather that is not well for their health. And no, that was not a line for the ATM.

Tim H

Tried to set up mobile banking on my phone. what a nightmare!. Guess I have to make an appointment just to get the app installed on my phone. what a piece of drek.
Update: couldn't sign into my account to check on important deposit. The help line took 10 minutes to answer. Maybe if they didn't spend so much money putting their name on sports stadiums they could spend more on customer service.

Stephanie Khang

I came in a little before 2pm to try and open an account for my son only to be turned down during closing at 5pm. I can not believe that there was only 3 workers (1 bank teller, 1 person who helps the customer accounts and 1 team lead). Unfortunately the team lead was helping the bank teller and was unable to fill in for what I needed to be done for my account. I guess now you need an appointment for everything and the available appointment is far out at least 1-3 weeks. What if this was something I needed to be done asap? Am i suppose to go to other branches out of town to get this situated? Golden one should hire more people as the stockton branch is very busy as per other reviews. I was very disappointed as well because as I am waiting patiently, the team lead was suppose to call me and notify me if they were able to help me with my account by 4pm but I received no call. Its very unprofessional to turn down a customer and receive no help from your own bank.

Yessenia Huerta

Horrible customer service. I called early to make an appointment to open a checking account. The person who answered did not give me the option to make an appointment online and just told me to do so online. The problem is I only had cash to make the first deposit and online it won’t let you move forward without a card or other banking account to transfer from.

Then I decided to come into this branch. The line was long and they didn’t have anyone in the lobby to help direct the line. The security guard was doing so and he wasn’t able to answer my questions. He told me to get in line. I did and waited over 30 minutes only to be told that I can’t be seen without an appointment.

Also, they have a QR code to scan in the lobby if you are a walk in. I did so and even then there was no one to help me.

I don’t recommend this branch. Horrible service. I wish I could give it 0 stars.

Jeniffer Moore

Considering this branch opened during the Pandemic time frame, I understand with the distancing how the lines can be unusually long.. However when there's when they're not so busy I have never had a problem with their tellers but the weight is the same across my other banks as well BofA, WF and Chase. Everyone has lost employees across the board so it's very understandable that there have been unusually long wait times. Each branch has their High and low periods of "busy." I just try to avoid those as much as possible! All in all my experience has been great and thanks for all the professionalism of their employees to date!

The Black Gallery Of Facts

Awesome service, the lines are long but I have no issue waiting. They have ALL teller windows active. If one is going on break another window opens up. You can tell the manager knows how to run the branch with the heavy amount of customers they get.

Even the security guard helps you out, he will speak with the tellers & managers, helps the disabled.

I live on Morada & drive to Pacific just for the service.

Very rare that the ATM’s don’t work at this location, if there’s an issue at the ATM, they’re on it!

Things are sterile, always smells wiped down, I have no idea how they have the time to do it.

I was dealing with my mothers estate account, they broke all information down in basic jargon terms so I could understand & they would not let me walk out of the door until ALL documents were received, they didn’t care if took 30 mins, they asked us to wait to make sure everything was done correct & properly, I waited with no problem!

The communication is excellent, I had to deal with a notary, she had a customer that was taking longer than expected, I will assume she was the manager that approached us, blonde with glasses, she went & got another notary from wherever she pulled her from, our appointment was NOT delayed & she helped us with everything, the notary’s name is Cecelia!

Don’t trip off the lines, trip off of the service.

That’s the reason why the lines are so long with all teller windows open, they treat people RIGHT!!!