Frontwave Credit Union - MCRD - San Diego, CA

Ross Boss

I have been a credit union member since the credit union was known as Marine Corps West. I have received the loans I wanted and even got immediate replacements on debit cards I lost. Only great things to say about my credit union. Semper Fi

Ben Wisan

wish there was lower than a one star. this company is facilitating and auto loan for us. We are on automatic payments for all our payments so we are on time for everything. Frontwave tried to run our payment and they said it didn't go through, they left nondescript voicemails and emails saying to "call them", we of course receive offers and spam calls from credit unions all the time, so we didn't think anything of it. They then flagged us as late, messed up our credit big time, I called and paid immediately when we knew, and explained the situation, but they did not work with us, but they were very combative and accusational. If you google them, it says it all, multiple law suits and a congressional inquiry. But that's probably why their google rating is so low, don't use them.

Isabel cruz

No stars !!! This bank is the worst in customer service. I WOULD NOT RECOMMEND TO GET AT ALL

Hallie Walker

Worst company I have ever dealt with. Do not waste your time here. I recentky took out a car loan with Frontwave around April and it has been the worst mistake I’ve made. I went in to change the payments to semi monthly to better suit myself and I was told “we don’t do that here that’s not what this company does” then was called 2 weeks later about a payment being late because it’s every 2 weeks somehow. After that incident they recommended me to pay using the app because I complained they charged me $20 to pay over the phone. So I downloaded it and correctly added my card when I tried to pay it deleted my card and I had to wait 3 days for it to be added so I was charged a late fee (this became a regular thing). Once I asked about the app and why it kept deleting my card and expressed to them that maybe I was doing something wrong they told me they could not help me with my concerns unless I paid my payment to them first. They are a money hungry, greedy business for sure. The customer service is also trash as well.

I went in to the branch and asked to make a payment because it was late due to the app deleting my card yet again and locking me out this time. I also had questions on other option possibilities I could do to pay like setting up auto deposit and the lady I spoke with immediately shut me down asked me if my car was parked in the parking lot and I said yes after I responded she said “you need to pay $841 to me in cash right now or I will be repossessing your vehicle”. I asked why the amount was so high she said that I had to make 2 payments, a late fee and pay for insurance that was assigned to me because they couldn’t find proof of my insurance. When I tried to ask questions because I have insurance already she told me that I needed to get the cash to have any questions answered.
If I could rate this company a negative I would 100000%. I have so many questions unanswered and I do not trust this company with my money whatsoever.

Angel Rodriguez

BY ANY MEANS PLEASE DO NOT DO BUSINESS WITH THIS CREDIT UNION! They can care less about the people they do business with! I had the misfortune of doing business with them and taking out a car loan with them. I was bed ridden due to Covid fighting for my life due to my health deteriorating fast and all while this happened due to an error on their behalf they weren’t able to confirm my insurance for a month which btw was 100% paid for and covered. They imposed an Insurance of their own to cover the vehicle which was tripled the amount I currently pay insurance for and when the amount exceeded my current loan payment by twice the amount thus not being able to be processed by my bank account they charged me the original car payment that I usually make and pushed the rest of the amount for their imposed insurance as a missed loan payment. By the time my condition was stable enough for me to become aware of the situation they had already declared my loan to be on a delinquent status. Thus having my car impounded on a Sunday. Mind you they do not open on Sundays, meaning they knew I would not be able to get ahold of them until the next day having me charged for my car being in the impound lot over night. (P.s.) This was the worst experience I had with them not to mention the countless other times I’ve had to deal with similar situations due to their mishaps as a result of their carelessness and unprofessional ways of doing business. My only intention with writing this review is to help someone else avoid having to deal with this money hungry credit union.

Mathew Hamilton

Been with them since they were pacific marine credit union back in 2009, back when
I was in the Marines have always had good support and nothing bad to say about their business, whenever i do make a large purchase they do ensure that it is me that's making that purchase so thank you for being there for me and ensuring I am safe from credit fraud.

Ulysses Colon

They have loss all their military servitude they are defiantly trending down hill since they changed from Pacific Marine. It's time to move on after 20 years sad.

Joshua Hernandez

Just horrible. Ive had for many years but will be closing this out. Service is bad, now that the location is closed by Miramar, i have to make a long drive to get to a bank due to the phone taking 30 mins to an hr to get through. Should have switched years ago.