Friends & Family Credit Union - Massillon, Ohio

james W.

They "restrict" your debit card without warning when they detect a possible fraudulent purchase. I understand they are trying to protect my money but shutting my debit card off over a 212 dollar online purchase for a pair of work boots from a US based company is completely out of hand. Also can't withdrawal more than three thousand dollars at a time is insane. If you want to spend six thousand dollars of your own money you'll have to make two trips.

Dylan N.

Might as well add my wonderful experience to the pool. Customer for 30 some years. Every year somehow they outdo themselves and lower the bar. Now they're saying you may get charged for asking questions. I've only kept them for their auto loan rates which also aren't really great anymore either. Once my loans paid off I'm done . Good riddance.

Jam

Over the years I have been here, this credit union has stolen from my husband and I multiple times. We have been repeatedly too poor to switch but are asking for family help to do so.

They have stolen a tax check, had us go negative multiple times when we did NOT and almost never pick up the phone. Do not bank with Friends and Family CU.

Ann H.

I have been dealing with Friends and Family Credit Union for about 10 years now, if not more. I have received excellent customer service and superior rates. Tim, the manager has always been so helpful and always makes us feel like we are family. I think it's unfair to judge any business during covid as we all know everyone has experienced staffing issues. Thank you again F & F for your great service. 🙂

Kim W.

I've been a member here for over 10 years. I've had several bad experiences with the downtown tellers; I've complained about my experience and found no assistance with getting these issues resolved. The ATM card has be closed on multi occasions due to issues with security; this is a bit frustrating when all you have is that card to pay with while you are in vacation or trying to buy food at a restaurant and aren't told that your card was cancelled due to a security issue. This has happened several times, which I found out upon trying to pay my bill with no cash or credit card with me as back up, but you don't really think you should need a back up knowing you have adequate funds in your account. It's quit embarrassing. I've found they don't notify you by phone about checks they are holding; they send a letter which takes days to get. Overall they have poor customer service. I do like the low interest rates on the car loans. That's the main reason I stay. I've wanted to take my business elsewhere for years, when my car is paid for I believe I will keep one account open and find another bank.

Bev M.

Awful!! I contacted friends and family because we were unhappy with our bank that we have had for over 15 years and was looking for a new financial institution to deposit a rather large amount from a estate settlement. I called to see if we needed to make an appointment and was told to come in and hope the person that does that is there. Then when I said it would be around 4:00 due to work which this smug representative says not to make any later than that because it takes 30 minutes. They close at 5:00. Now I see the reason for all the bad reviews. We went to csa and they were wonderful.

Jim K.

I’ve been with Friends and Family for many years. Not to sound quaint, but I get treated as though I am indeed family. A few times I’ve inadvertently messed my online account up causing me to seek help from a teller. Always I am treated with respect and in a comfortable manner. They’ve never faulted me for goofing up my account, they just explain how we together can fix it and they do it like their having fun and their glad to hear from me. Just good folks. I might add that I deal exclusively the credit union that’s on route 21.PS. Hi Sue!

Tiffany R.

Terrible customer service, their system is ancient and you can't pay your bill online (supposedly working on getting a newer system, don't think I'd trust that either) the employees don't have access/ability to online things as they should, sat on the phone for a half hour just for them to not be able to help still...recommend going with CSE if you're debating. In my opinion.. it's worth paying a higher interest rate not to deal with the hassle of this place. Not impressed.