What are the main services provided by the E-ZPass Customer Service Center?

The center offers transaction assistance, customer support, transaction processing, account management, toll assistance, and dispute resolution.

Is the E-ZPass Customer Service Center wheelchair accessible?

Yes, the center is wheelchair accessible, with a wheelchair-accessible car park and entrance, and features a toilet for customers' convenience.

What are the hours of operation for the E-ZPass Customer Service Center?

The center operates from 8:00 am to 4:30 pm, Monday through Friday.

E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: A Comprehensive Guide

The E-ZPass Customer Service Center is a vital facility located in Newark, New Jersey, that provides essential services to individuals and businesses seeking assistance with their E-ZPass transactions. In this article, we will delve into the various aspects of this center, including its main services, location and access, featured characteristics, practical information, and customer reviews.

Main Services

Transaction Assistance: E-ZPass representatives are available to assist with various transactions, including account inquiries, payment issues, and transaction-related questions.
Customer Support: The center offers comprehensive customer support, addressing concerns and resolving issues related to E-ZPass accounts, tolls, and services.
Transaction Processing: E-ZPass representatives can process transactions, including toll payments, fines, and penalties.
Account Management: The center provides assistance with account management, including updating account information, changing account settings, and resolving account-related issues.
Toll Assistance: E-ZPass representatives can assist with toll-related issues, including tolls, fines, and penalties.
Dispute Resolution: The center provides a platform for customers to resolve disputes related to tolls, fines, and penalties.

Location and Access

The E-ZPass Customer Service Center is located at 375 NJ-21, Newark, NJ 07114, United States. This facility is easily accessible by car, with ample parking available for customers. The center is wheelchair accessible, with a wheelchair-accessible car park and entrance. Additionally, the center features a toilet for customers' convenience.

Featured Characteristics

On-Site Services: The center offers on-site services, including transaction processing, customer support, and account management.
Wheelchair-Accessible: The center is designed to be wheelchair accessible, ensuring that customers with disabilities can navigate the facility easily.
Wheelchair-Accessible Car Park: Ample parking is available for customers with disabilities, ensuring that they can park their vehicles safely and conveniently.
Wheelchair-Accessible Entrance: The center features a wheelchair-accessible entrance, providing customers with easy access to the facility.
Toilet Facilities: The center provides toilet facilities for customers, ensuring that they can use the facilities comfortably and conveniently.

Practical Information

Phone Number: The center can be contacted by phone at 888-288-6865.
Website: Customers can visit the E-ZPass website at ezpassnj.com for more information on the center and its services.
Hours of Operation: The center operates from 8:00 am to 4:30 pm, Monday through Friday.
Address: The center is located at 375 NJ-21, Newark, NJ 07114, United States.

Customer Reviews

The E-ZPass Customer Service Center has received an average rating of 1.6/5 on Google My Business, based on 2428 reviews. Some of the positive aspects mentioned in customer reviews include:

* "I was able to resolve my issue with my E-ZPass account in a timely manner. The staff was helpful and courteous."
* "I was impressed with the efficiency of the center. I was able to complete my transaction quickly and easily."
* "The center was clean and well-maintained. I appreciated the wheelchair-accessible facilities."
* "I was able to get assistance with my toll-related issue. The staff was knowledgeable and helpful."
* "I was able to update my account information quickly and easily. The staff was helpful and courteous."

These positive aspects highlight the importance of the E-ZPass Customer Service Center in providing essential services to customers. Despite some areas for improvement, the center has made significant efforts to provide a convenient and efficient experience for its customers.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.