Everwise Credit Union - Avon, Indiana

Michael

I made the mistake of getting a car loan through Teacher's Credit Union (Now Everwise). Ever since the rebranding, they've been terrible. Charging a fee for every single payment, making me jump through hoops in order to pay more than the minimum payment, and generally having terrible customer service.

They took more than I owed on my final car loan payment, then turned that money they stole into a savings account.

When I asked about refunding that money, they told me I had to either drive to one of their locations or they would charge me to cut and mail a check.

I'm now waiting on the results for a complaint to NCUA.

Rachel M.

Stood on line for 15 mins while it took 2 people to come and help the teller. In the 15 mins no one acknowledged that I was standing there. As I walked out not obe of the workers said anything

Andrew E.

I have been a member for over 10 years and ever since they switched over to "everwise" it has been very frustrating. Customer service has fallen off the face of the earth, most everyone that used to work there has left (wonder why..) Remember when they said, same people, same bank? Yea, okay. I have called so many times, left messages about my business account, asking questions about my account, was put on hold for over 30 min to have nothing happen. The worst part is, I never even got a call back... Finally called the Greencastle branch and the lady there helped me within 5 min. My advice, go to the one in Greencastle if you live further west than Avon and stay away from the Avon location until they figure out how to have proper customer service.

Emily T.

Terrible customer service. I'm a victim of fraud and after emailing with two people, calling multiple times, I cannot get a response. Steer clear. I will never trust this company with my funds.

Sandra M.

My in-person customer service experience to open a new account was far from satisfactory. The staff appeared disinterested and unhelpful, providing minimal assistance with a dismissive attitude. It created a negative atmosphere, leaving me questioning the establishment's commitment to customer satisfaction. A customer came in after I had been waiting for over 30 minutes and said she was pressed for time, she was seen before myself and another member who had also been waiting. I'm sorry but we are all pressed for time these days and should not change the way you approach your members and possible future members.  I will not take my business to an establishment who treats people this way! Do yourself a favor and try a different CU! I Decided to open an account with Indiana Members Credit Union!

Tiffany F.

We left this bank about 2 years ago bc of horrible customer service. Forcing customers to use their ATM tellers, fraud detection that was completely overboard and prevented us from accessing our own money. We decided to give them another chance. HUGE mistake. We’ve had to call daily due to their fraud prevention preventing us from buying groceries at grocery stores in the town we live in. It’s unbelievably ridiculous. Now we are trying to take our money out and move it back to a bank that is functional, and their fraud prevention is trying to keep us from doing that as well. I highly suggest taking your business elsewhere.

Ethan A.

I came in to open a new checking account, as my other one has one of my family members name under it that I am no longer on good terms with. I needed an account with out their name on it as it was put there when I was young. I like the credit unions and just moved from Ohio back to Indiana and TCU seem to have the most locations. I walked in and was greeted and was told someone will be with me shortly. I was then greeted by Ms. Katy Clark, Who was WONDERFUL. I explained to her my situation and what I needed to do and she told me about her situation which is very similar to mine. She was very kind, helping me get my account as well as answering any and all questions that I had. I was in and out in about 15 minutes. My whole experience with Katy and TCU was wonderful!

Jordan O.

Exceptional customer service on both days that I visited. The young lady in the office and the young lady at the counter, Shelley. Everyone was extremely helpful and will keep me coming back.