Ellerhorst Russell Insurance Agency - Garrettsville, Ohio

Matt G.

The good people at Ellerhorst Russell Insurance Agency have been helping me navigate all of my home and auto insurance-related needs for 14 years. On more than one occasion they contacted me out of nowhere to inform me that they'd found a better insurance rate for me without me ever asking them to.

In a world filled with long wait times on the phone, and dispassionate, non-empathetic call center customer service from those who finally answer, working with Ellerhorst Russell is the polar-opposite experience.

Always kind. Always professional. Always prompt.

They always try harder than whatever "good enough" would have been.

I'm so grateful for their personal attention through the years, and comforted that there will be many more.

Everyone at Ellerhorst Russell Insurance is a pleasure to work with and none have ever failed to do whatever they could to make my customer experience the best it could possibly be.

They either genuinely care about me, or behave in such a way that I can't tell the difference.

Ellen F.

I had an issue with a loan company that bought out my car lease. I called Ellerhorst Russell Ins. and talked to Danielle, who had my problem handled within 15 minutes. Best decision I made was switching my home and car insurance to this company.

dan W.

Mark and staff are great. Not only would I recommend, I often do recommend them. Not all insurance companies provide the same level of customer service when a loss occurs. Ellerhorst Russell Insurance have a proven track record in the insurance industry partnered with carriers that provide excellent service and have you back when the unexpected happens.

Elaine M.

The agents and staff at Ellerhorst Russell Insurance are amazing. We have two new drivers in our family and Caitlin was a huge help in finding the coverage we needed. We have been with Ellerhorst Russell for over ten years and this agency has always, and continues to be helpful, friendly, and quick in servicing changes to our home and autos over the years.

ashley N.

Ellerhorst Russell is an excellent company to work with. Danielle is always on top of informing me of changes to my policy and is quick to answer any questions I have. I highly recommend using this business for all your insurance needs!

Kim B.

They are wonderful!! The Agents are friendly, helpful and very knowledgeable. We have our vehicle insurance and homeowners insurance both with Ellorhorst Russell Insurance and are saving money with the combined policies. Plus we have business insurance with them as well.
We trust them with all our insurance needs!!

Tim H.

The team here is great! After years of procrastinating I was able to consolidate all my policies (6) with them in a few short hours. Mark and his team made the transition easy and stress free. Fast friendly service ever since. I would recommend anyone to take a few minutes and make an appointment.

Midwestern R.

Love Ellerhorst Russell insurance company! They took care of me right away after I lost my entire business to a fire. They now take care of almost all out insurance needs. We appreciate that someone who knows us and cares about our community is the one behind the desk! Highly recommend!