EastRise Credit Union - Service Center - Colchester, Vermont

EastRise Credit Union – Service Center: A Comprehensive Overview

For individuals and businesses in Colchester, Vermont, and the surrounding areas, EastRise Credit Union offers a robust suite of financial services delivered through its dedicated Service Center. Located at 18 Lower Mountain View Dr, Colchester, VT 05446, United States, EastRise provides convenient access to banking solutions and personalized support. The phone number for the Service Center is 8028798790, and visitors can explore their offerings further on the website: eastrise.com. This document aims to provide a detailed examination of EastRise Credit Union, focusing on its key features, location, contact information, and customer feedback.

Key Features and Specialties

EastRise Credit Union distinguishes itself as a credit union, a member-owned financial institution. This fundamental structure shapes their ethos, prioritizing the financial well-being of their members. Unlike traditional banks, EastRise operates with a focus on community and mutual benefit. Their core specialties encompass a wide range of banking services, including:

• Personal Banking: This includes checking accounts, savings accounts, certificates of deposit (CDs), and money market accounts – all designed to meet diverse financial needs.
• Loans: EastRise provides various loan products, such as auto loans, personal loans, mortgage loans, and small business loans. They often offer competitive interest rates and flexible terms.
• Credit Cards: A selection of credit cards with varying rewards programs and interest rates are available to members.
• Financial Planning: EastRise offers financial counseling and planning services to assist members in achieving their long-term financial goals.
• Mobile and Online Banking: Convenient access to accounts and transactions through secure mobile and online platforms.

The credit union model inherently benefits members through lower fees, better rates, and a more personalized approach to banking. EastRise's commitment to its members is a cornerstone of its operations.

Location and Accessibility

The EastRise Credit Union Service Center is strategically situated at 18 Lower Mountain View Dr, Colchester, VT 05446. This location provides easy access for residents and businesses within Colchester and the wider Northeast Kingdom region. The facility is designed with accessibility in mind, featuring:

• Wheelchair-accessible car park: Ensuring convenient parking for individuals with mobility limitations.
• Wheelchair-accessible entrance: Providing a barrier-free entry point to the Service Center.

Beyond the physical location, EastRise’s digital platforms – accessible via their website and mobile app – extend their reach and accessibility for members across Vermont.

Customer Feedback and Reputation

Currently, the EastRise Credit Union Service Center has 7 reviews on Google My Business, contributing to an average opinion of 2.7/5. While this average suggests areas for improvement, it’s important to consider the context of these reviews. Some reviews highlight positive experiences with friendly staff and efficient service, while others cite challenges with response times or certain operational procedures. It’s advisable for potential customers to review the specific feedback and form their own informed opinion. EastRise actively monitors and responds to customer feedback, striving to address concerns and enhance the member experience.

Here's a breakdown of common themes from the reviews:

• Positive aspects: Many reviewers appreciate the local focus and the personalized service offered by EastRise.
• Areas for improvement: Recurring feedback centers around the online banking experience and the speed of resolving certain account issues.
• Staff interactions: Generally, staff members are described as helpful and knowledgeable.

EastRise consistently emphasizes its dedication to member satisfaction and actively works to address areas identified through customer feedback.

Contact Information and Resources

To contact the EastRise Credit Union Service Center, you can:

• Call: 802-879-8790
• Visit: 18 Lower Mountain View Dr, Colchester, VT 05446
• Explore their website: eastrise.com

The website offers a wealth of information, including account details, loan applications, financial calculators, and frequently asked questions. EastRise also maintains an active presence on social media platforms, providing updates and engaging with members.

In conclusion, EastRise Credit Union – Service Center presents a viable option for individuals and businesses seeking a community-focused financial institution. While the current average rating warrants attention, the credit union’s commitment to member service and its accessible location make it a noteworthy contender in the Vermont financial landscape. Further investigation and direct communication with the Service Center are encouraged for prospective members.