Del-One Federal Credit Union - Downtown Dover - Dover, Delaware

Address: 150 E Water St, Dover, DE 19901.
Phone: 27394496.
Website: del-one.org
Specialties: Credit union, ATM, Business banking service, Financial consultant, Loan agency, Mortgage lender.
Other points of interest: Drive-through, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance, Gender-neutral restroom, Free street parking.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Del-One Federal Credit Union - Downtown Dover

☎️27394496

⏰ Open Hours of Del-One Federal Credit Union - Downtown Dover

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Introduction to Del-One Federal Credit Union - Downtown Dover

Del-One Federal Credit Union, located at 150 E Water St, Dover, DE 19901, is a trusted financial institution that offers a wide range of services to its members. Established with the aim of providing excellent banking solutions, Del-One Federal Credit Union has been serving the community for several years.

Specialties and Services

Credit union: Del-One Federal Credit Union is dedicated to offering various financial services to its members, including personal and business accounts.
ATM: The credit union provides access to ATMs for convenient cash withdrawal and deposits.
Business banking service: Del-One Federal Credit Union offers specialized services for businesses, such as business loans and account management.
Financial consultant: Members have access to experienced financial consultants who can help them make informed decisions about their finances.
Loan agency: The credit union provides various loan options for personal and business needs.
Mortgage lender: Del-One Federal Credit Union assists its members in purchasing homes by offering competitive mortgage rates and programs.

Additional Points of Interest

Drive-through: Members can conveniently access their accounts through the drive-through service.
Onsite services: The credit union offers a range of services on-site, including account opening and management.
Wheelchair accessible entrance: Del-One Federal Credit Union ensures that all members, including those with disabilities, have easy access to the building.
Wheelchair accessible parking lot: Ample parking spaces are available for members with disabilities.
Cash advance: Members can access cash through the credit union's cash advance services.
Gender-neutral restroom: The credit union provides a gender-neutral restroom for its members' convenience.
Free street parking: Members can park their vehicles for free near the credit union.

Opinions and Reviews

Del-One Federal Credit Union - Downtown Dover has received 25 reviews on Google My Business and holds an average opinion rating of 4/5. Members praise the credit union for its excellent customer service, knowledgeable staff, and convenient location. One reviewer mentioned that Ms. Evintie Brown provided exceptional assistance during their visit, resulting in a pleasant experience and the decision to open accounts at the credit union. Another member expressed satisfaction with the customer service and the wealth of information provided by the branch managers, stating that they have been a loyal customer for 15 years without a single day of disappointment.

Recommendation

If you are searching for a reliable and friendly financial institution, Del-One Federal Credit Union - Downtown Dover is an excellent choice. With its wide range of services, convenient location, and commitment to providing exceptional customer service, Del-One Federal Credit Union is sure to meet your financial needs. We highly recommend visiting their website or contacting them directly at 273-944-96 to learn more about their services and how they can assist you in achieving your financial goals.

👍 Reviews of Del-One Federal Credit Union - Downtown Dover

Del-One Federal Credit Union - Downtown Dover - Dover, Delaware

joe B.

5/5

My first experience at Del One waspleasureable due to Ms. Evintie Browns assistance. As a result of my visit , I was consulted by Ms Brown to open a business and personal account. Her attitude and professionalism was above and beyond and as a result I will be opening accounts at this bank.
Sincerely,
Dr. Joe Burden Jr

rich R.

5/5

Awesome customer service. Great deal of info resource from the branch managers. Been with them for 15 years and not one day of disappointment.

sam M.

1/5

Ashley in the drive thru was rude and condescending. I've been a member for almost 13 years and the customer service has unfortunately diminished. I will be switching all direct deposits to my other bank going forward. No need to argue or stress, they will just no longer have my business. My mom and sister have also switched banks in the last year for similar reasons. I hope Del One is aware that the bank tellers on the front line are running loyal customers away.

Jenna R.

1/5

There app is shit nothing ever loads right or just doesn’t load at all

Ronald P.

1/5

Recently purchased a car, and it was financed through DelOne. The first payment was due on 7 Oct. 2022. I paid it on 13 Oct. 2022. My paperwork work states that the "past due" date is on 17 Oct. 2022.

Today (14 Oct 2022) I get a call from DelOne stating my payment has not been made yet. I was confused and said I would take care of it. I am thinking, maybe I did not. However, when I went to go do it again I saw it was "pending" on my bank account.

Therefore, I called back and explained that I had paid it with my debit card through the DelOne app. The lady explained to me that when you pay that way it can take up to 10 days to clear/post. She further explained that, "in most cases, customers who use the app or website to pay their loans usually end up getting hit with a late fee". She then explained that it is faster to call in and payment over the phone, HOWEVER; there is a $10 fee to do it by phone.

Therefore, pay via the internet, get hit with a late fee, pay by phone get hit with a transaction fee. i thought this was suppose to be a "CREDIT UNION" not a bank?

I then rhetorically asked, "so in order to get the payment done faster we have to pretend it is 1990 and call in. That calling in a payment is faster than the internet?

This is ridiculous and this is the same problem I ran into with Dover FCU. They both seem to be stuck in the year 1990 when it comes to technological advances.

I have an auto laon through Capitol One and another through GM Finance. Cap One is located in in California, GM Finance is located in Texas. I make my payments via my debit card, and both INSTANTLY show up as paid on my account. What is wrong with you DelOne? Get it together.

In either case, the moment I can I am switching my loan to Capital One or my main bank.

Tiffany R.

1/5

Karon Barbour should not be a memener of management by any means she has zero customer service or even people skills absolutely rude and annoyed by having to do HER job and uses the manager title to refuse to do parts of her job which is absolutely disgustingly unacceptable ! There is no reason Karon Barbour chose to fault me for your outside pull up teller machine eating my check but Karon definitely blamed me and then refused to help me in any way shape or form ! This is unbelievable and unacceptable ! Give me my check or credit for the amount of my check !

Patricia H.

5/5

YYOUR COMPANY IS SO GOOD!!! I LOVE YAW SERVICES

Ruth P.

5/5

They are
very nice and will help you and work with you as long as you i myself like del-one credit union i will recommend other people to let them knoe about this credit union and i mean that they have been very nice to me when i was down they was by my side