Credit Union of Colorado, SE Denver - Denver, Colorado

Matt M.

Their fraud AI has shut off our card 3 times in 3 months. Call in and that seems
Normal to them. One was fraudulent, two were recurring bills, one for Spotify. They are simply incompetent. Closing account

Josiah G.

It is banks like Credit Union of Colorado as to why financial institutions are becoming obsolete and closing nationwide. Piss poor customer service and expectations to follow guidelines not stated in the membership agreement. If a "branch discretion" means profiling clients as soon as they walk in the branch and making a determination regarding whether they will be of assistance to you, before you even memtion what you need? then that is just what you'll get from Credit Union of Colorado. The worst Credit Union I have had the displeasure of dealing with and sadly, being a member of. Disgrace.

Lamont B.

Great service inside the credit union. Friendly people, knowledgeable and fast tellers. Management quick to help you and take care of your questions and issues.

Taylor L.

I could not of chosen a better credit union to join 7 years ago. Seriously the best!! They take care of me every time! This week my debit card was spoofed and I immediately got on the cards app and locked my card when i found the huge fraud transaction had gone through. I then called the after hours 1800 number to report my card stolen and the lady immediately turned the card off. I submitted a ticket on my mobile app using the helpdesk (which is always fast response) 👍👍and by 8:30am the next morning I had a response. At my lunch hour I walked into my branch on iliff and quebec and explained to the teller my issue and he looked at the back end of my account and we literally watched in real time the criminals at that very moment trying to fraudulently charge my card while we were standing there from amounts ranging from upward of $1200. I was in shock! They actually tried to charge my card over 75 times since the initial charge they were able to scam from me, and that was the only transaction that went through thank god I logged in and noticed and took action.

***My bank teller guy was awesome! All the bank tellers at my SE Denver location are very knowledgeable and helpful. Bank tellers get 10 stars!!!!

My only issue with cuofco is having to google the after hours number to report my card stolen. Especially in a frantic state of mind of being robbed!! That 5-10 minutes searching for the number while still frantically in shock of being ripped off and robbed by a criminal is so hard to find and that couple minutes is so important. I was able to lock my card immediately though in the cards app which is what I did.

I wish there was a button on my mobile banking app to just hit and boom card reported stolen.
Also the cards app 1800 number is useless literally useless. If you want ANYTHING done its best to walk into your branch they will take care of you!!!
So thank you all!

Maria R.

I’ve been a customer for about a year now everything has worked well online for me. Today was the first time going in person with questions. I am very pleased with the help I received from both Tanya and Mark. They were so friendly and helpful. Everything was explained to me in detail. I was shocked and amazed with how great their customer service was. I decided to open a checking and saving account with them because of how attentive they were unlike my current bank. They’re great and I hope to keep working alongside the company!!

Ozelle K.

Love the bank - The Credit Card is a joke.
It has left me unable to make my purchase at stores, even after calling bank and letting them know I am traveling. I have used the app to help but no help. Later, they canceled the card over a 30 dollar subscription for a job search I purchased stating it was suspicious
I got NO notice! I found out while I was traveling and needed the card.

Zac P.

I can't stand this banks online services. Every single time I log into the online banking system it is a fiasco. 90% of the function on their online banking returns a error message stating that" Digital banking functionality is not accessible at this time. Please try again later." What should be a really quick process usual turns 20 min ordeal waiting on hold to hopefully get a representative to resolve the issue!

Bre V.

I came in for a personal loan/Car loan consultation yesterday, As soon as I walked in I felt very welcomed by the employees. my banker consultant was Cynthia Trujillo, And not only did she take her time with breaking everything down for me, but gave me a lot of valuable and educational information, and advise. That no other bank has ever done. I live up North and have a branch 5 minutes away, I will continue to come to this specific location where my needs were met, because that left a lasting impression. Thankyou Ms. Cynthia for going above and beyond my expectations. 🙂