Civil Service Empl Associates Cu - Cleveland, Ohio

Civil Service Empl Associates Cu

Civil Service Employees Credit Union, also known as Civil Service CU, is a reputable financial institution located at 601 Lakeside Ave E #3, Cleveland, OH 44114. Established to serve the needs of civil service employees, they have expanded their services to cater to a wider community. With their commitment to providing exceptional financial services, they have built a strong reputation in the area.

The credit union offers a range of products and services, including savings accounts, checking accounts, loans, and credit cards. They also provide financial education resources to help their members make informed decisions about their money. With their focus on personalized service and community involvement, Civil Service CU has become a trusted partner for many individuals and families in the region.

In addition to their physical location, Civil Service CU also offers convenient online and mobile banking services. Their website, civilservicecu.org, provides members with 24/7 access to their accounts, as well as valuable financial resources and tools. They also have a dedicated phone line, 216-664-2217, for members who prefer to speak with a representative directly.

Civil Service CU has received positive feedback from their members, with an average rating of 4/5 based on 9 reviews on Google My Business. Members appreciate the personalized service, competitive rates, and the credit union's commitment to the community. Some of the special features of the credit union include wheelchair accessible entrance and parking lot, as well as cash advance services.

👍 Reviews of Civil Service Empl Associates Cu

Jerrel B.

1/5

Gonna keep this simple;

You have to pay for parking to visit your bank, minimum garage fee is $3-4 unless you find a spot out on the street

They RARELY answer the phone, which forces you to have to come in person. When I say RARE, I mean it. Imagine calling 2 days straight, and at one point calling for over an hour straight and not getting an answer.

Let me make it clear, there is NO excuse for ANY financial institution to not answer calls. But this CU is the hardest to access, ergo, being busy is NOT a valid excuse.

Customer service is poor. No smiles, attitude, barely listening, barely speaking, it feels like you're an inconvenience when you go there UNLESS, of course, you're one of their buddies/friends. I shouldn't have to come BACK after I explained to you the issue, pay attention.

Go to another credit union, Firefighters is right down the street, Night and Day difference, but there's others like St Colman's that are excellent as well. This place is a literal Joke.

I only wrote this so someone else wouldn't deal with the same Bs I had to.

Angela C.

1/5

Why can't someone answer the phone? it is terrible..... I have been on hold for 30 minutes but the cue that I am in tells me my estimated wait time is 19 minutes....all bad!!!!!!!!

Earlene W.

5/5

I love the staff here. They treat you like a family member.

Nicole N.

5/5

Always helpful and willing to explain loan paperwork thoroughly.
I appreciate the staff customer service

TaJuanna S.

5/5

Great customer service

Yesenia P.

5/5

Great Service!!!!!

Lawrence H.

4/5

Selena D.

5/5