City Co Federal Credit Union - Pittsburgh, Pennsylvania

City Co Federal Credit Union, located at Address: 220 Grant St, Pittsburgh, PA 15219, United States, is a well-known federal credit union that has been serving its members for many years. The credit union can be easily reached by phone at Phone: 4123505957. For those who prefer to do their banking online, City Co Federal Credit Union's website can be found at Website: citycofcu.com.

As a federal credit union, City Co Federal Credit Union is a not-for-profit financial institution that is owned and operated by its members. This means that the credit union's primary goal is to serve the needs of its members, rather than generating profits for shareholders. This focus on member service is evident in the wide range of financial products and services that the credit union offers, including savings accounts, checking accounts, loans, credit cards, and online banking.

One of the key benefits of being a member of City Co Federal Credit Union is the competitive interest rates that the credit union offers on its loans and credit cards. Because the credit union is a not-for-profit institution, it is able to pass on the savings from not having to pay shareholders to its members in the form of lower interest rates. This can result in significant savings for members who take out loans or use credit cards from the credit union.

City Co Federal Credit Union is also known for its personalized service and commitment to its members. Whether you are opening a new account, applying for a loan, or seeking financial advice, you can expect to receive individualized attention and support from the credit union's knowledgeable and experienced staff. This personal touch is one of the reasons why so many members choose to stay with the credit union for many years.

Another advantage of being a member of City Co Federal Credit Union is the convenience of its location. The credit union's main branch is located in the heart of Pittsburgh, making it easily accessible for members who live or work in the city. The credit union also offers a range of online and mobile banking services, so members can manage their finances from anywhere at any time.

According to Google My Business, City Co Federal Credit Union has received 35 reviews with an average rating of 3.2/5. While some reviewers have praised the credit union for its competitive interest rates, personalized service, and convenient location, others have criticized it for long wait times and limited hours of operation. However, it is important to note that these criticisms are not representative of the credit union as a whole, and that many members have had positive experiences with the credit union.

Reviews of City Co Federal Credit Union

Billy Martin

1/5

I've been with them for 7 years and I can't wait to close my account. Three times in the past year my money didn't go in because they said it was a problem on their end they have now held my money hostage for 5 days this is like children running a bank.

H Hores

5/5

I happened to just need number to call and noticed there were some bad reviews.
As a 25 year member I have used the savings, the auto loan twice, and the credit card with the lowest interest I got anywhere - even my own bank was higher for those with excellent credit.
Never had a problem and I, in fact, experienced very quick turnaround. Felt the need to comment (I usually do not) due to the excellent experiences I have had and wonder where the difference lies?

Matt Hay

1/5

Don't bother applying for a loan, even with Excellent credit. After submitting all the paperwork for an auto loan, I waited patiently for 3 days until I called and asked for a status on the loan. I left a voicemail with the loan officer who never returned my call and then when I finally reached a live person I was rudely snapped at by whoever answered: "If (name of loan officer) hasn't called you then your loan hasn't been approved yet!" Great Customer Service - Sorry I wanted to pay you my hard earned money in interest. I have excellent credit and it took them almost 3 weeks to SEND out my approval letter for my loan. Could not even call me to tell me I was approved. The dealership gave me a better APR rate anyhow, on the spot and took them 5 mins to approve me. Pretty pathetic and incompetent for a Credit Union.

Linda McAfee

5/5

I have always had a great experience there and I cannot complain about the awesome service I receive whether in person or on the phone.

Michelle Neal

1/5

I have a mixed upon about the credit union, the customer service is great. What I do not understand about the credit union. If you are a county employee and you try to get a loan you get deny, I do not understand this, 1.They taking your money straight from payroll deduction. 2. You have too sign over your life . 3.They do not help you too fix your credit according to Edie that's your problem not theirs. 4. Most of the county employees that have been with them for years get denied for anything anyway, and have to go else where to receive help. 5. The credit union do not even send out account summary at the end of the month anymore. 6. The use to have things for the members (it's gone). My question is what do the credit union really do to help county employee's (nothing)

Swamp Thing

1/5

WORST PLACE EVER!!!!!!!!!!!!!! Don’t waste your time....Automatically assumed I was a low life with no money. Ran my credit ( 750 ) without my permission. Loan officer “ E D “ or Edi ? Not sure how she spells it, was obviously annoyed that I had called 8 times ( she never answered). She must have caller ID. Called and talked to a teller who informed me she was sitting at her desk !!!!! Finally in contact she was the rudest person iv ever met.... set up an appointment to meet within an hour and she obliged. Once I drove an hour to get there she wasn’t available. They informed me I couldn’t wait till she came back. After weeks of dodging and shady practice in wich nobody would help I was informed I couldn’t get the the loan on a technicality....tried the next place ...loan that same day. DONT WASTE YOUR TIME OR MONEY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Samuel Sheaffer

1/5

I couldn't give them a worse rating if I could. I switched because of all of their advertised savings and regretted it almost immediately. They say they offer all of these great rates and whatnot, but good luck getting a loan. I have a subscription to Experian and get my score frequently. When I applied, they pulled my credit score as places do, and they said it was a full 70 points lower than the score I get from Experian! I asked what they were talking about and received no substantial answer. They supposedly use Experian too. Go to a real bank. Don't piddle your funds in such a place. I went back to my old bank and was approved with no issues. "People serving people" hardly.

TIm Watson

1/5

Not worth the hassle to get a loan here. Loan officers are very un-knowledgeable about the services they offer especially in terms of their home equity loans. Also poor customer service as the CEO, Cookie, gets very defensive if you complain about her loan officers not being able to answer professional questions.