Cincinnati Interagency FCU - Cincinnati, Ohio

For individuals and businesses seeking a reliable and customer-centric financial institution, Cincinnati Interagency Federal Credit Union (CIFCU) presents a strong and accessible option. Located conveniently at Address: 26 Martin Luther King Dr W #g4, Cincinnati, OH 45220, CIFCU is dedicated to providing a wide range of banking services tailored to meet the diverse needs of its members. With a readily available phone number at Phone: 35697878 and a comprehensive website at Website: cifcu.org, accessing information and initiating services is straightforward.

About Cincinnati Interagency FCU

Cincinnati Interagency FCU distinguishes itself through its commitment to community involvement and member satisfaction. As a member-owned cooperative, CIFCU operates with the goal of maximizing benefits for its members, rather than shareholders. This structure fosters a unique approach to financial services, emphasizing personalized attention and a strong ethical foundation. The credit union’s history is rooted in serving specific professions and industries, which continues to shape its values and offerings. They pride themselves on building long-term relationships with their clients.

Key Features and Services

• Deposit Accounts: CIFCU offers a variety of deposit accounts, including checking accounts, savings accounts, and certificates of deposit (CDs), each designed to accommodate different financial goals.
• Loans: A comprehensive selection of loan products are available, encompassing auto loans, personal loans, home loans, and small business loans. Competitive interest rates and flexible terms are hallmarks of their lending practices.
• Credit Cards: CIFCU provides credit card options, catering to various credit profiles and offering rewards programs.
• Online and Mobile Banking: Members enjoy convenient access to their accounts through a secure and user-friendly online banking platform and a mobile app, enabling 24/7 banking capabilities.
• Financial Education: CIFCU is dedicated to supporting its members’ financial well-being through various educational resources, workshops, and counseling services.

Accessibility and Amenities

CIFCU is committed to ensuring accessibility for all members. The branch location features a wheelchair accessible entrance, a wheelchair accessible parking lot, and on-site parking, promoting inclusivity and ease of access. These features demonstrate their dedication to serving the entire community with dignity and respect.

Member Feedback and Reputation

The credit union currently holds 7 reviews on Google My Business, reflecting a average opinion of 4.4/5. These reviews consistently highlight positive aspects such as friendly staff, efficient service, and competitive rates. Members frequently praise the personalized attention they receive and the credit union's commitment to its members’ financial success. The overwhelmingly positive feedback underscores CIFCU's dedication to customer satisfaction and its reputation as a trusted financial partner.

Additional Points of Interest

• Community Involvement: CIFCU actively participates in various community events and supports local charitable organizations, demonstrating a commitment to social responsibility.
• Competitive Rates: CIFCU strives to offer competitive interest rates and fees, ensuring that members receive the best possible value for their money.
• Personalized Service: The credit union’s staff is known for its dedication to providing personalized service and building strong relationships with members.

Contact Information and Resources

To learn more about Cincinnati Interagency FCU and its services, we encourage prospective members to visit the credit union's website at cifcu.org. You can also contact them directly at Phone: 35697878 or visit their branch located at Address: 26 Martin Luther King Dr W #g4, Cincinnati, OH 45220. The website provides detailed information about loan applications, account opening procedures, and financial education resources. Furthermore, the Google My Business page offers recent updates, contact details, and member reviews.

In conclusion, Cincinnati Interagency Federal Credit Union presents itself as a well-established and reputable financial institution offering a comprehensive suite of services and prioritizing member satisfaction. Its commitment to accessibility, competitive rates, and community involvement solidifies its position as a valuable resource for individuals and businesses in the Cincinnati area. We recommend exploring CIFCU’s offerings to determine if it aligns with your specific financial needs.

👍 Reviews of Cincinnati Interagency FCU

Jeni M.

1/5

I would love to give this establishment a higher rating because the ladies who work there are really awesome. They are helpful beyond belief, but I had an absolutely terrible experience with the CEO today that I cannot believe happened. CICFU is a small credit union and they offer good programs, but with their declining membership over the last few years (yes, I have attended members meetings the past two years) one would think there would be better customer service, especially from someone who runs the organization. My husband and I used to have an account with CIFCU, but we didn’t like their online banking system so we closed the account recently. We have continued to use CIFCU through the shared co-op branch program since we are members of an out of state credit union. Today I went into CIFCU to inquire about mortgage loans and they told me they do not offer mortgage loans and they referred me to a person at a different credit union. The woman helping me was so helpful though. She asked me questions about where I was looking and offered more neighborhoods to look into. She offered information about how to search for tax assessments to see what property taxes would be for a home. I have done a lot of my own research prior to asking them about loan information so it felt more like a typical conversation, not entirely a Q and A. The woman talking to me seemed genuine and knowledgable and by the time I was almost ready to leave, Karen, the CEO, came up and prefaced her whole lecture with “I don’t mean to be rude, but...” When anyone prefaces something with that, you know it’s going to be rude. She told me that she paid her employees to work and since I “didn’t have the decency to at least put $5 into an account” that I was wasting their time. Karen yelled at me in front of all five of her employees, and there was also another customer right next to me. It was unbelievable. Maybe we were a little engrossed in the conversation and exchange of information, but I don’t believe that I was there for more than 5 minutes. If she treats her customers this way, I wonder how she treats her employees. There are much nicer ways to shut down a conversation. She could have said that while this is exciting stuff, CIFCU doesn’t offer home loans and that I should contact their referral. Karen handled this situation so poorly. I am so glad that I closed my accounts with CIFCU and if I hadn’t already done so I definitely would be after this interaction.

Matthew A.

5/5

Prompt, dependable, courteous service to our family for going-on 50 years.

denise G.

5/5

Patrick and Angie are excellent help at this Credit Union. And all the other staff are great too. Thanks for everything you guys do.

Brenda B.

5/5

Always helpful and knowledgeable.

Diary4Stars

5/5

Extremely impressive service

regan A.

5/5

May B.

5/5