Chris Cheng - State Farm Insurance Agent - El Dorado Hills, California

N N.

Very friendly and professional service. All staff have been kind and understanding. Easy to work with. They are great at explaining policies with you and don’t rush you through. I highly recommend this company and its staff. I can’t say enough nice things about it. Great insurance, great staff! And before I forget, there is one agent that really stands out, Roxy is her name. She’s awesome to work with.

Alycia N. L.

Ms. Rakshna Prasad is one of the kindest insurance worker I’ve ever spoken to. She went out of her way to talk to me like a friend, and thoroughly explained all of my charges. I genuinely have never had as pleasant of phone call with my insurance as I did with Ms. Prasad. Thank you!

Rija P.

Rakshna Prasad did an awesome job of answering all my questions and offering me options that I didn’t know existed. I am highly satisfied with the service I received at State Farm Eldorado hills. Highly recommend trying them out!

melissa C.

I had to write an overdue well-deserved outstanding review for this specific State Farm team!! And more specifically, if you should ever be so lucky to speak with Customer Service Manager Rakshna Prasad, I swear you will leave that Conversation feeling like you won the lottery!! From Chris Chang, Paul Bautista, Rakshna Prasad and the rest of this State Farm team at this location, all together they exceed excellence. As many of you, I have been a car insurance recipient for many many years and have had some really hard challenging experiences with previous insurance companies But this small location for sure makes all the difference. I’ve always had the pleasure of speaking with a live person, never a machine and if that specific person wasn’t available ,I always received a call back within 24 hours. This team expresses professionalism, Efficiency, reliability, paired with lively, cheerful, and high spirited personalities. I Definitely give this location 10 out of 10. I must circle back to customer service manager Rakshna Prasad, or as I like to refer to her as a fountain of knowledge. She always ask's the right questions, not only to get to know you better, to gain knowledge of your family situation, She’s trying to figure out what policy works best for you specifically and during these conversations with her I always left feeling like I’ve learned so much and that I was able to make an informed decision that was going to directly affect the future of me and my family, Not to mention that each of these conversations were always more than 10 minutes long, never not once did I feel like I was wasting her time or that my questions were silly, in fact, She has assured me Time after time, that no matter what the question is I can always rely on her to help. She is truly an incredible asset to this team I’m thankful to her for all of her help over these years She makes State Farm worth having.

Nitin C.

My mom and I switched to this agency as we could never get ahold of our agent. Rakshna is always available to answer questions and give us a peace of mind. Highly recommend this agency to everyone for great service

Kushma C.

I had a very pleasant experience at this State Farm agency. Rakshna was very understanding, helpful and gave excellent customer service. She answered all of my questions and explained everything in detail.

Adrian S.

I've had State Farm for 20 years now and they've always been reliable and prompt. I recently spoke with Monique at Chris Cheng's office about a new car that I needed to add onto my policy. She was not only courteous and professional but also made adding this new car onto my policy easy and convenient. We did everything entirely over the phone and email. I would recommend their office if you are a State Farm customer.

Just an addendum since it's been four years since I've written the above, I just like to add that Rakshna at Chris Cheng's office continues to look out for me and insure my cars. I recommend anyone considering State Farm to give these folks a try!

Cynthia C.

5/5 Stars

"I've had the pleasure of working with Rakshna Prasad, my State Farm agent, for around three years and I couldn't be more impressed! Rakshna has consistently demonstrated exceptional customer service skills, always responding promptly to my inquiries and going above and beyond to resolve any issues with my policies.

Her expertise, patience, and friendly demeanor make her a true asset to the State Farm team. Rakshna takes the time to understand my needs, explains complex policy details clearly, and offers personalized solutions.

I highly recommend Rakshna Prasad to anyone seeking top-notch insurance service. She truly embodies the State Farm mission, providing reliable support and peace of mind.

Thank you, Rakshna, for your outstanding dedication and professionalism!