California Contractors Insurance Services - Sacramento, California

Chris Green

Avoid Like the Plague!
Disappointing Experience, Unethical Practices, and Misappropriation of Refunds.

My experience with California Contractors Insurance Services has been extremely disappointing. Despite assurances of a refund, they failed to follow through on their promise. The lack of accountability and communication regarding my refund request is unacceptable. It's disheartening to see a company prioritize profit over customer satisfaction. Even worse, I recently discovered that California Contractors Insurance Services received the refund from the insurance company but kept it for themselves, further demonstrating their unethical practices. I strongly advise against using California Contractors Insurance Services altogether. Avoid them like the plague.

5-21-24: In response to their reply regarding the dollar amount breakdown for the non-refund, I must clarify that their explanation is totally incorrect and contradicts the previously provided dollar amount breakdown. Their misleading information only adds to the frustration. I strongly advise against using California Contractors Insurance Services altogether. Their reply is likely just AI. This is a Google review, not an email.

Robert Lawrence

I strongly recommend not using California Contractors Insurance Services.

In order to solve a sequencing problem with the California state licensing board, I needed a short-term bond to remain compliant with the agency.

When shopping for a short-term bond, the California Contractors Insurance Services representative recommended that I purchase a long-term bond; then, when the bond was no longer required, the agent explained that I should cancel the bond to receive a pro-rated refund.

I was comfortable with his plan and purchased the bond.

As advised, when the bond was no longer required, I cancelled the bond; however, California Contractors Insurance Services now wanted to charge fees that exceeded the pro-rated refund, basically consuming the payment.

As a former Naval officer, aviator, and fighter weapons instructor I understand the importance of responsibility and credibility; California Contractors Insurance Services exhibits none of these traits. A California Contractors Insurance Services representative recommended this process for my situation; and, he knowingly sold me the bond while detailing a pro-rated refund process.

The California Contractors Insurance Services manager was unhelpful. I recommended that she contact her salesman and we could discuss the problem. She declined.

Fortunately, this was a small financial transaction; my primary motive was to move this process forward as expected and not be pushed around by this company.

In short, I do not recommend using California Contractors Insurance Services. I tried to encourage them to take responsibility, they failed.

If my company were to ever have a problem, California Contractors Insurance Services would be the last company that I would want by my side.

painting california

All contractor's bonds went up. These guys sent me different bills with different amounts, I paid what was asked, and they demanded more. My contractor's license ended up being suspended for the first time in 22 years.

Michael Breze

March 02, 2021
I received a discounted rate offer in my snail mail. I responded by sending my payment over the Internet before the deadline date and received an email receipt. A couple of days later I received a notice in my email saying my card was declined, and I should call them immediately to resolve the matter. I called and was told there isn't anyone named "ALEX." I was informed Alex is the name of the robot. I was put on hold and conveniently diconnected. I called back and spoke with a woman who said her name was "KAREN." Without offering any proof that my payment was declined, I was informed of the following:
I would need to re submit the payment or use a different card.

I explained there was more than enough money in the account to cover the cost of the renewal. I told her I used the card myself twice just the day before and it went through fine, furthermore, that card is tied to an overdraft protection account, so it is impossible for the payment to fail. She didn't have much of an excuse after that, except to say it was likely stopped at my bank because it was an unfamiliar vendor. The problem with that excuse is that my bank always calls me if that is the case, to verify if the purchase was made by me. That didn't happen. My conclusion? As we used to say back in Brooklyn, if it smells like BS, don't step in it!! So I told her because this scenario smelled fishy to me I would be renewing with my current bond company "Economy Bonds." What appeared to me, they were devising a ruse not to honor their own discount. Plain and simple, this action would have push the transaction beyond the deadline date, which would in turn allow them to claim it was not submitted within the deadline--claiming it was not their fault, then up the renewal to maximum dollar amount after I would have resubmitted the credit card payment. Based on my experience I would not use this company. Nice try! Buyer beware.

Amber Geldien

This is the worst customer service we have ever experienced. We received a document in the mail stating one amount 3 years for $169 and was quoted $199 for one year. When we tried to explain about the document the agent stated, "Maybe it was better if we just stuck with the company we already have and good luck with that credit repair." Bryan was very sarcastic to say the least. Talk about unprofessional.

Laureen Clarke

TERRIBLE -- I was quoted for a 2 year contractor's bond. They sent me the quote, then I responded immediately and paid via their website immediately as well. Thought we were done, everything was good, until the CSLB notified me that they never sent the official bond paperwork. I follow up with CCIS more than a week later to assure my final copy was sent to the CSLB, and they inform me that "they attempted to contact me to let me know that they cannot honor the price that was quoted because their carrier determined it was too low" -- WHAT? HOW? You quoted me, sent me an invoice, I paid for the bond and then you tell me that YOU QUOTED ME TOO LOW? Your problem, not mine. You took my SSN, took my CC information, processed my payment, and now you realize your price is too low? Is that even legal? Terrible service, terrible follow up, do not recommend using them!

Michael Arias

I too was sent a quote of 169 for 3 years but when I called the agent said my credit score was 0 and there quote is now 600, REALLY, I do more than 2 mil a year on new construction! the agent said to call Experian to fix the problem. I called ABIS in Tustin, Ca who said the above was BS, in minutes gave me a quote at half the price of CCIS, I think they have a problem that needs to be FIXED!!!

Carlos Ivan Cardenas

Lolita is retiring! Noooooo!
I've received help for my C-6 and then my general B, not to mention they helped with my bonds.
Big fan! You guys are great!