Blue Federal Credit Union - Pueblo Branch - Pueblo, Colorado

John N.

Had trouble getting into our account for several weeks. We tried everything and couldn't get in. Alexander at the Pueblo Co. Branch wNJent way above and beyond and found our problem and fixed it. He was very patient and easy to work with. If someone would ask us about Blue fcu our experience with Alex would be the first thing we would mention.

Ethan M.

Used to be the best bank EVER until Blue Federal Credit Union came in and made so many changes! Horrible online banking app! It’s almost 2025 get with the program!! Wish they would have just kept Aventa. Love all the employees but I have to take my business elsewhere.

Facts

Since when does your local credit union tell you they can’t exchange your $20 bill for quarters because you’re not a member? ATM is not “members only”, makes no sense.

Michele C.

If I could give 0 stars I would. I just called because my auto payment did not come out this month for my loan payment. Call customer service and they tell me there was maintenance done on their side which caused them not to pull and not sure if they will pull for month........... but they can take a payment with a $20 charge when it was their fault to begin with and they would not waive that fee. I've also had problems with the debit card being sent to me not hooked up to my account. Then them attaching it to the wrong account. It's never ending.

Latasha R.

This is may be my 3rd review with how horrible this bank is. They messed up taking my car payments the way that I do them. Pretty simple; go in twice a month so i can put extra on principle and pay it down quicker. Well somehow a few months of payments were put in incorrectly and the front desk (Andrew) caught it. The loan officer never called me like she was supposed to, to update me on my account. So I have no idea if she even fixed it the way I intended for it to be paid. So unprofessional. No update from the loan side at all!

Now on the other hand, Andrew was amazing! He called me to tell me about the mistake that HE caught. He explained everything to me down to the T and to where I understood the mistake. When I called back to get an update since the Loan side didn't even try to call me, Andrew once again called me and updated me. Which he shouldn't have had to. It should've been done by whoever handles the car loans. So Andrew, thank you for your help. But to anyone else looking for a good bank... DO NOT GO HERE!

Lindsay K.

Don’t chose this bank. They are awful. We were thrown to them in a merger and it has been awful.

Corey B.

They do not have customer service here, good luck trying to reach them if you need anything. Their automated phone system will not put you on the phone with anyone, eventually it just hangs up on you

Latasha R.

I wish I could give this place zero stars. I have an auto loan through them and when you call it goes to VM. I leave my info, no call back. I sent an email to the email they give for auto loans, again, no response. The statements they give have no breakdown whatsoever of where your money is going or the new balance. The online app for the loans also gives no breakdown. You're left in the dark with you're loan completely and the no responses from the multiple emails and calls is very unprofessional.