Associated Asset Management (AAM, LLC) - Tempe, Arizona

Alyssa B.

UPDATE - I contacted Jody Cote (per the request on this review) and received one response that she was going to address the urgent fall risk and would need additional time to address the other issues. The original fall risk is still not resolved, and now there’s a second fall risk present - and it’s been over a week since her communication
was received.

THIS HOA DOES NOT CARE ABOUT IT RESIDENTS, OR THE COMMUNITY, BUT IT’S CRYSTAL CLEAR THEY’LL COLLECT THE MONEY AND ALLOW THE SURROUNDING AREA TO BEGIN ITS DESCEND INTO DESPAIR.

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Mariah and Dina, “community managers” for Sundance HOA, are absolutely not qualified to be responsible for communities - ESPECIALLY WHEN THERE’S A KNOWN ONGOING WATER ISSUE THAT HAS ZERO RESOLUTION IN SIGHT.

I have been emailing these ladies for weeks, regarding ongoing water leaks that were determined by the city to be the HOA’s responsibility. I’ve received excuse after excuse on why there’s no resolution and the community is not being kept to standard.

The HOA requires residents to replace their trees/landscaping with the exact species it was before… when the HOA is responsible for their landscaping they just remove the tree/bush and allow the watering system to continue supplying water to a dead space of only gravel. If the resident doesn’t comply, there’s a fine associated with the violation. When the HOA violates their own rules they have zero consequences.

There is an area on the walking path that is a FALL RISK to the residents of all ages that use the path.

There are community signs throughout the neighborhood that have failed to be properly maintained and when I inquired about them Mariah told me she’s currently looking into who’s responsible for the signs. Why were they even allowed to reach this current state they’re in?

This is absolutely not okay as the HOA sets the standard for the community and is responsible for upholding that same standard themselves.

Sean Stallings

As President of my communities home owners association, I have been working with Associated Asset Management for a short time and have enjoyed the experience thus far. Overall, they have demonstrated responsiveness and attentiveness to my questions and needs which is critical when managing a community. They have demonstrated a strong knowledge of community management, local vendors and city resources as well as legal policy and guidelines.

Joan Soares

I’ve been communicating with Kim Williams at AAM for the past few years. She had been very helpful with any requests and any issues that have occurred at our community. It has been nice to have Kim to work with and I always know I’ll be treated kindly and respectfully. Thank you, Kim

Kathy Kelly

We moved into Magma Ranch Vistas at the end of March, 2024. We have had several communications with our community manager, Cassie Shaffer. All questions and issues are taken care of immediately. She is an amazing asset to the community and to AAM. Way to go Cassie!! Kathy and Larry Kelly

Whitney Kelly

5 Stars for Cheryl Lawrence!! She is the BEST HOA Manager thus far! I emailed her about a concern I had at the park and she responded right away with a diligent response. She got in touch with the landscapers and they were there the next day as she stated! Really appreciate her!

Ambrosia Brown

* Update After two months of trying to get a clear response, I was finally informed that if you have multiple vehicles in this community, you can only park in your garage. The 20+ parking spots available within the community are not for resident use and you risk being ticketed or towed if you use them. Despite their abundance, these spots are not designated for residents. The management could not provide any explanation for the purpose of these parking spots except to say that they are visitor parking spots, which is not true those have proper signage. If you plan to rent or buy here and have more than two vehicles, be aware that parking options are extremely limited and strictly regulated.

I am a new tenant and have tried getting in touch with this company regarding the HOA rules and no one will return the 5 emails I have sent. I have received 2 parking violations and instead of trying to provide me with the correct information regarding parking here in the community, I'm met with silence.

Dan Kaminski

Kim has ALWAYS been professional and a quick responder to any concerns that we’ve had in our community. She is a great asset to AAM. Don’t know where we would be with out her. Thank You for representing our community.

Marcos S

These guys aren’t good. The photo attached is what they allowed since November. If I was threatened a fine for my small weed can’t imaging what you guys did for these guys. Which you allowed them to have since November and barely made them pick up in May maybe June.