Associa Sierra North - Reno, Nevada

Vinod Mathew

I am an home owner 3530 Herons Cir. I have reported several issues of parking in common areas by neighbors. Leaving thrash cans by neighbors outside. Most important is about my neighbors trees which has damaged my house windows screens and also my house. Reported to Associa several times since 2021 to Jenna Snead, Joe Lopez, Jacob Darby (about having the neighbors tree trimmed which has damaged my property) was promised by Jacob in June to allow 2 months to get it trimmed and now it’s October and no sign of getting it trimmed. Finally on August 2nd Jacob sent an e-mail stating he is no longer performing admin work and copied to Melissa. After that no response at all. Very very bad experience with Associa.

Luci A

Horrible Experience with Mice Infestation and Unresponsive Management

I own a condo in Truckee and have been dealing with an unresolved mice infestation for over a month now. Despite reporting the issue repeatedly, there’s been no real action taken. In fact, the situation has gotten much worse, with the mice problem growing more severe by the day.

Shockingly, they closed my ticket as “resolved” by suggesting I seal my entire condo, including the fireplace, which is the main entry point for the mice. This recommendation shows their complete ignorance of the issue and utter disregard for health risks. Not only do mice carry dangerous pathogens, but sealing the fireplace could lead to carbon monoxide poisoning!

It’s beyond frustrating that they refuse to take the situation seriously. Their lack of response and problem-solving is unacceptable.

I highly recommend staying away if you value your health and want a management team that actually cares.

Jack Svahn

A street light was not working and wind had knocked the globe askew. I contacted Associa and got a response! Marti Hinger contacted NVEnergy and arranged to get it fixed. Quickly!

Jeanne Terrell

Of the four property managers we have had, only ONE has done an exceptional job. All the others have done the bare minimum. It is very frustrating .

Tammy Callahan

I am not proud to have to write this review, and it certainly gives me no pleasure. Although, I am aware I can write another review or remove my review if the appropriate actions begin to be taken by Associa. At this point, years of neglect need to be addressed.

Background: Feb. 2022 we purchased our condo in Woodstock located in Incline Village. Associa was transitioning as the community manager during our purchase. We decidedly gave them 6 months without bother because they conveyed the transition was less than seamless. It has now been nearly 2.5 years. There are multiple inexcusable actions and impact that has been fall out because of the transfer(s) of powers. They have been to numerous to mention and after each HOA meeting, I find myself aghast with what has NOT been completed or addressed in 2.5 years. I am beyond frustrated at how the transfer of power is used as an excuse for inferior performance. "The new person needs to get their footing" has been over used! We are now on our fourth community manager since our purchase.

Friday, July 19th, I called Associa more than once regarding a wasp problem and mentioned two people had been stung and explained where it appeared the wasps were coming. I even spoke to Jose' Ayala the supposed (NEW) community manager about the issue and he said, "He would create a ticket and take the appropriate measures.

It has been five days, I have received no email, or follow up of any kind from anyone in Associa. I even called the corporate office today, Wednesday July 24th because two more people were stung. In addition, we learned someone else was stung as well last Friday. I called and was told it would once again going to be escalated and that they had a record of the ticket on Friday. Jose' the "new" community manager never called nor did his supervisor. This is absurd and Google is a place that we all have learned to use for recommendations.

Associa's communication, actionable neglect is a systemic problem. I would not choose them as a property management company.

Tammy Callahan

Jerri Ceccarelli

I have a condo in Lakeridge Villas and I have one in Mill Creek. Both are managed by Associa located on Professional Circle drive. They are rude. They do not respond. If they should respond it is with rudeness and lack of knowledge on how to handle any situation. I don't know how they have survived but I am thinking very seriously of selling both condos so I do not have to deal with these morons that are inadequately serving the residents.. our property manager and are HOA president are sorry excuses for management on any level. TY

Garrett Garcia

Set up auto pay using the app they recommend which is town square. Town square didn't take it out one month and then this company said they don't deal with them. Not very friendly in the email. Absolutely no courtesy, and I have to pay the late fee because I guess I tried to be responsible and set up auto pay.

arlene morton

In the Riata community in Sparks, they are doing front yard conversions to xeriscape. When I brought a concern to their attention as a homeowner, it was corrected in a timely manner. Judy Pinto, Manager, communicated and acted on my concerns quickly and efficiently. Thank you!