Asda Basildon Eastgate Supercentre - Basildon

Lesley Lewis

Purchased 4 bunches of flowers to place on various family graves, unfortunately 3 of them were mouldy (in the centre, hence why I didn't notice this in store). I appreciate they were not expensive, but I would have thought a large store such as Asda would have better quality control regardless of the price

James Mason

Absolutely shocking! Ordered shopping which took 3+ hours to come then when it came half of my shopping was missing! They take forever to even look at your order because they are to lazy to get off their arse and do their job I will never be using them again this is the 3rd time this has happened now what a shocking service

Sesaldo Mendaros

My first experience with Asda Delivery was a breeze. The delivery driver Harry was so personable as well. I'm seeing myself using Asda delivery for my bulk orders in the foreseeable future.

black pearl

I'm pissed off to say the least, ordered my groceries at 19.70 n getting on to 20.30, got message to say my order has been cancelled and refund is on way, well thanks a bloody lot. It's hard enough getting by as it is only for Asda to take my money n cancel my blooming order saying order elsewhere, yea right it's getting on for 22.00 not many places open, Asda your bloody ridiculous service ?

Michelle McNally

Drove round car park for over half HR for space big enough for assisting with wheelchair.
Couldn't get groceries as (new) wheelchair attachments are too low and wouldn't go over legs (saw other wheelchair users with baskets on their laps - so, not just us).
Chose toasties and toasted paninis in cafe ...came out like just warmed up so we're soggy and really not nice ...didn't like to complain as it appeared to be just one elderly lady working and doing food)
All parking stations were out of service so had a frustrating experience trying to get phone registered to make payment (automated system going round in circles); eventually paid online but ended up going into next price category because of time wasted and paid £7.20!!
This was not a good day at Asda and I definitely wasn't patting my arse! Just felt arsy!! poor show Asda! Won't be returning!

Ana Dinu

I recently visited Asda Basildon Eastgate to do some shopping. When I went to pay, I noticed that an item I believed was on sale was ringing up at full price. I asked the cashier to double-check, and after calling her colleague, they confirmed it was full price.

I then offered to show the cashier where I found the item with the sale label. However, she informed me that the item was no longer on sale, crumpled the label in her hand, and reiterated that it wasn’t discounted anymore.

This isn’t the first time I’ve experienced this issue. Just last week, I was charged an extra £7 for a similar discrepancy. It seems there are often mismatches between shelf prices and what is charged at the till, accompanied by inadequate explanations.

I recommend everyone carefully check their receipts after shopping.

Josh Long

Karen from customer service was very confrontational. I went to let them know they incorrectly advertised the cost of a product, she was cutting me off and arguing over it. Chill out love. Get some better customer service advisors

Jonathan Syrett

Very poor service today. My wife and I have been working all day and we had a home delivery booked for 6-7pm. No message or call telling me it was going to be late. It got to 8:30 still no delivery so I rang there head office to find out there is an issue and I won’t be getting my delivery. So Asda thought it would be great to offer me a e voc for £5. So when I reorder my delivery and have to pay for it again I’m only £1.50 up on this. They promised me an additional £5 but they have not gave it to me. So off to the local take away as I now have no food in the house. Out of pocket again because of Asda and now going to shops on my day off to do my food shop. Great Father’s Day I’m going to have